Housekeeping & Maintenance Operations Manager

Professional Holiday Homes; Sydney; On-site; AUD 80,000 - 100,000; Full time

Job summary

Professional Holiday Homes is seeking an experienced Housekeeping & Maintenance Operations Manager to lead housekeeping and maintenance across our holiday rental portfolio in NSW. This full-time role is based in Epping with regular travel to the south coast every 2-3 weeks.

You will manage a network of housekeepers, contractors and suppliers, drive standards of cleanliness and presentation, coordinate maintenance workflows, and report KPIs to the GM.

Qualifications

• Proven experience leading housekeeping and maintenance operations.
• Strong leadership and communication skills.
• Ability to coordinate with contractors, suppliers and service providers.
• Track record of maintaining high presentation and cleanliness standards.

Responsibilities

• Oversee housekeeping operations across the portfolio.
• Manage maintenance requests and contractor performance.
• Coordinate linen and laundry supplier relations.
• Provide coaching and KPI reporting to leadership.
• Investigate issues and implement improvement plans.

Skills

Housekeeping ops mgmt

People leadership

Contractor coordination

Guest experience focus

Job description

Housekeeping & Maintenance Operations Manager

Housekeeping & Maintenance Operations Manager | Holiday Rentals
Epping, NSW | Full-Time | Mon-Fri (flexible) | $80k - $100K +super + car allowance + Performance Related Bonuses

We are a growing holiday rental management company operating across the south-coast Jervis Bay area, managing 250 short-term rental properties.

We're seeking an experienced Housekeeping & Maintenance Operations Manager to oversee housekeeping operations, property presentation standards, contractor performance and maintenance co-ordination across our portfolio.

This is a hands-on leadership role ideal for someone from relevant background who enjoys leading people, maintaining high standards and ensuring exceptional guest experiences.

This role requires regular travel down to south coast every 2-3 weeks.

About the Role

Reporting directly to the Head Of Operations, you will be responsible for managing a network of housekeepers, contractors and suppliers while ensuring our properties consistently meet presentation, cleanliness and maintenance standards.

You will play a critical role in maintaining quality across the portfolio, supporting housekeepers, resolving operational issues, monitoring performance and continuously improving systems and processes.

Key Responsibilities

Housekeeping Operations

• Recruit, onboard and induct housekeepers and service providers
• Manage housekeeping allocations and resourcing across the property portfolio
• Monitor housekeeping performance through reviews, reporting and KPI tracking
• Provide coaching, feedback and support to housekeepers and contractors
• Manage performance concerns and implement improvement plans where required
• Ensure housekeeping procedures, standards and expectations are consistently followed
• Organise and facilitate housekeeping meetings, training sessions and communications
• Investigate and resolve housekeeping-related issues raised by guests, owners or team members

Maintenance & Contractor Management

• Manage maintenance requests and maintenance workflows
• Monitor jobs through to completion and ensure quality standards are met.
• Build and maintain strong relationships with contractors and suppliers.
• Coordinate linen requirements across the portfolio.
• Manage relationships with laundry and linen suppliers.
• Monitor supplier performance and resolve issues when required.
• Ensure stock levels and operational requirements are consistently maintained.
• Provide regular operational and KPI reporting to the General Manager.
• Identify opportunities to improve systems, processes and service delivery.
• Assist with the implementation of operational improvements across the business.
• Support the ongoing growth and development of the housekeeping operation.

About You

• You are highly organised, proactive and solutions-focused.
• You take pride in maintaining high standards, building strong relationships and holding people accountable while creating a positive and supportive working environment.
• You are equally comfortable working in the office, conducting property inspections, managing contractors and solving problems in real time.
• Experience of co-ordinating operations, projects or similar
• Confident with technology / systems
• Strong organisational and time management skills.
• Strong communication and relationship management skills.