Property Manager

Grand Mercure; Pokolbin; On-site; AUD 70,000 - 95,000; Full time

Job summary

The Vintage Holiday Houses in Pokolbin, Hunter Valley, NSW, seeks a proactive Property Manager to oversee about 80 privately owned holiday houses, ensuring high standards, smooth operations, and strong owner and guest relationships.

You will report to the Operations Manager and collaborate with Maintenance, Cleaning, Reservations and Accounting teams to keep properties guest-ready and well-presented.

Qualifications

• Experience in property management or holiday accommodation
• Strong owner and stakeholder relationship skills
• Excellent communication and customer service skills
• Proven organisational ability and attention to detail
• Current driver’s licence
• Experience with holiday letting or short-term stays is advantageous

Responsibilities

• Manage day-to-day operation of approximately 80 holiday houses
• Build and maintain relationships with property owners
• Onboard new properties into the portfolio
• Conduct regular property inspections and coordinate maintenance
• Ensure properties are guest-ready and meet presentation standards
• Collaborate with Maintenance, Cleaning, Reservations and Accounting teams
• Provide updates to Operations Manager on property matters

Skills

Owner relationships

Customer service

Organisation

Communication

Driver's license

Administrative skills

Job description

Property Manager – The Vintage Holiday Houses

Hunter Valley, NSW | Full-Time

The Vintage Holiday Houses is looking for an experienced and proactive Property Manager to join our team at The Vintage Estate in Pokolbin, Hunter Valley. Managing a portfolio of approximately 80 privately owned holiday houses, this is a varied role focused on property standards, owner relationships, guest experience and the smooth day-to-day operation of our holiday accommodation portfolio.

The Property Manager will report directly to the Operations Manager and work closely with our Maintenance Coordinator, Cleaning Contractors, Reservations and Accounting teams.

About the Role

You will take ownership of the day-to-day management and presentation of our holiday house portfolio, ensuring properties are maintained to a high standard and our owners and guests receive excellent service.

Key responsibilities include:

Manage the day-to-day operation of approximately 80 holiday houses

Build and maintain strong relationships with property owners

Act as a key point of contact for owners regarding their properties, including onboarding new properties into the portfolio

Conduct regular property inspections and identify areas requiring attention

Work closely with our Maintenance Coordinator to ensure maintenance issues are actioned and followed through

Work with multiple contracted cleaning companies to maintain cleanliness and presentation standards

Ensure properties are guest-ready and presented to the required standard

Follow up property issues and ensure they are resolved in a timely manner

Assist with guest concerns relating to individual properties when required

Maintain accurate property and owner records

Communicate with owners regarding property improvements, maintenance requirements and operational matters

Work closely with Reservations, Accommodation and other Resort departments

Identify opportunities to improve property standards, operational processes and the overall owner and guest experience

Provide regular updates to the Operations Manager on property matters and outstanding issues

About You

We are looking for someone who is highly organised, proactive and comfortable managing relationships with both property owners and guests.

Ideally, you will have:

Previous experience in property management, holiday accommodation, hotels or a similar role

Strong owner and stakeholder relationship skills

Excellent communication and customer service skills

Strong organisation and attention to detail

The ability to manage multiple priorities and follow issues through to completion

A proactive and practical approach to problem solving

Confidence working across different departments and with external contractors

Good computer and administrative skills

A current driver's licence

Experience within holiday letting or short-term accommodation would be highly regarded.

About Us

The Vintage Holiday Houses forms part of The Vintage Resort, one of the Hunter Valley's leading accommodation and hospitality precincts.

This is an opportunity to take ownership of a substantial portfolio of privately owned holiday properties while being supported by an established resort team, including a dedicated Operations Manager and Maintenance Coordinator.

If you are passionate about property, enjoy building strong relationships with owners and take pride in maintaining high accommodation standards, we'd love to hear from you.