Housekeeping Attendant

Accor; Melbourne; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Learn Your Way training access

Build Your Network

Job summary

Mantra on Russell, located in Melbourne's CBD, seeks a Housekeeping Attendant to keep rooms spotless and guest-focused. You will collaborate with the team to ensure memorable stays and uphold high hospitality standards.

The role requires attention to detail, reliability, and the ability to work various shifts, including weekends and public holidays. Accor benefits and staff discounts may apply.

Qualifications

• Previous experience as a cleaner or room attendant is a plus.
• Friendly, warm communication with guests and staff.
• Able to navigate stairs and corridors and handle lifting tasks.

Responsibilities

• Thoroughly clean all guest room sections, including linen changes and bathrooms.
• Follow guidelines to maintain impeccable standards.
• Restock housekeeping trolleys and keep them organized.
• Use cleaning materials safely and adhere to safety protocols.
• Respect guest privacy and security.
• Report maintenance issues promptly.

Skills

Attention to detail

Customer service

Team collaboration

Flexible shifts

Physical stamina

Job description

Located in Melbourne’s CBD, right around the corner from the food-lined streets of China Town, you will find Mantra on Russell. The property offers self-contained apartment-style hotel rooms, one and two bedroom apartments. Mantra on Russell is also home to an on-site restaurant, Home Kitchen & Bar for guests to enjoy gastronomy delights that Melbourne famous for. There is much to see and do in Melbourne - you just need to decide which festivals, restaurants, bars, arts or sports events you will attend on your days off!

Purpose

As a Housekeeping Attendant, you play a vital role in our Housekeeping department and dazzle our guests by keeping our rooms super clean and paying attention to every tiny detail. Your responsibilities extend beyond the physical tasks and include collaborating harmoniously within the team and helping guests whenever needed. Your dedication ensures that every guest has a wonderful stay, leaving with cherished memories of great hospitality.

Primary Responsibilities

• Thoroughly clean all sections of the guest rooms, such as changing linens, cleaning bathrooms, and wiping down surfaces, all to ensure an exceptional first impression
• Work diligently within the established guidelines to achieve the impeccable standards we hold dear
• Maintain and restock housekeeping trolleys, keeping them organised and well equipped
• Use cleaning materials with care and adhere to safety protocols to ensure a secure environment
• Respect guest privacy and security, upholding our commitment to their comfort
• Report maintenance issues promptly, showing your dedication to a flawless experience

Skills And Experience

• Previous experience as a cleaner or room attendant is a plus
• Your communication style is warm and welcoming where guests and team members alike feel right at home around you!
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks
• You enjoy a physical role, navigating between rooms may involve using internal and external staircases and open pathways
• You embrace collaborating with colleagues from various backgrounds
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.