Public Area Attendant

Mantra Group; Brisbane; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless loyalty program

Learn Your Way training

Build Your Network

Worldwide opportunities

Job summary

Mantra South Bank in Brisbane is seeking a Public Area Attendant to join our housekeeping team. You will keep shared spaces sparkling, including pool, gym, and bathrooms, and assist guests with inquiries in a friendly, proactive manner.

Experience in a similar role is preferred. You will work across shifts, including weekends and public holidays, maintaining safety standards and pride in presenting a pristine property within the Accor portfolio.

Qualifications

• Previous experience in a similar role is a plus.
• Warm, welcoming communication style with guests.
• Eye for detail and pride in presentation.
• Ability to work across indoor/outdoor areas and in changing environments.
• Reliable transportation and weekend/public holiday availability.

Responsibilities

• Keep public spaces (pool, gym, shared areas) clean and well-presented.
• Safely operate cleaning equipment and chemicals.
• Assist guests with inquiries and security matters.
• Coordinate with maintenance and guest services to report issues.
• Be vigilant eyes/ears for building and guest needs.

Skills

Warm communication

Attention to detail

Time management

Physical fitness

Team collaboration

Availability on weekends

Tools

Safety handling of chemicals

Job description

Located in the lifestyle and cultural precinct of Brisbane city you will find Mantra South Bank, which offers a selection of hotel rooms, studios, one and two bedroom apartments as well as a Mediterranean inspired menu at its OVELLO Bar & Kitchen. In your free time, explore South Bank’s many entertainment and recreation offerings that are within walking distance including restaurants, parklands, the famous Streets Beach, Queensland Performing Arts Centre, Queensland Museum and more.

Purpose

As a Public Area Attendant, you are a valuable member of our Housekeeping team, responsible for keeping our shared spaces exceptionally clean and focusing on the little things. You will feel at ease working both independently and alongside your team members and enjoy engaging with guests, helping them with any questions or requests they may have.

Primary Responsibilities

• Ensure the property always looks its best, inside and out
• Embrace the cleaning challenge, sprucing up both indoor and outdoor public areas (including pool, gym and shared bathrooms) to meet our high cleanliness and presentation standards
• Expertly handle specialised equipment and chemicals with safety in mind
• Offering help to guests with inquiries and security matters, and collaborating with different departments to accomplish tasks
• Be the eyes and ears for our maintenance and guest services teams, reporting any issues promptly, from maintenance problems, to damaged equipment and missing items

Skills and Experience

• Previous experience in a similar role (as a cleaner/room attendant/public areas attendant) is a plus
• Your communication style is warm and welcoming, making both guests and team members feel at ease
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks
• Adaptability and physical fitness to work in both internal and external environments, including staircases and uncovered areas
• You enjoy collaborating with colleagues from various backgrounds
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays

• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.