Assistant Executive Housekeeping Manager

Novotel & ibis Balikpapan; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff parking discount

Global Accor privileges

Career development opportunities

Job summary

Pullman East Melbourne, part of the Accor global network, is seeking an Assistant Executive Housekeeping Manager to lead and elevate cleanliness and guest readiness across rooms, public areas, and back-of-house spaces.

You will mentor the housekeeping team, drive standards, and collaborate with multiple departments to ensure seamless operations and exceptional guest experiences.

Qualifications

• Proven experience in a high-paced role.
• Strong leadership attributes.
• Clear communication to lead and develop the Housekeeping Team.
• Positive stakeholder management with the ability to collaborate with multiple departments.
• Solutions-focused mindset with proactive thinking.
• Excellent attention to detail and quality delivery.
• Problem solving skills to ensure smooth daily operations.

Responsibilities

• Assist in daily checking of designated team member areas to maintain standards.
• Inspect public areas to ensure cleanliness and maintenance standards.
• Train, mentor, and support housekeeping team members for consistency and productivity.
• Handle guest requests and concerns related to housekeeping services.
• Ensure efficient use of cleaning supplies and equipment.
• Report and follow up on maintenance issues to ensure quick resolution.
• Ensure adherence to hotel policies, hygiene procedures, and safe work practices.
• Collaborate with other departments to ensure smooth operations and guest satisfaction.

Skills

Leadership

Clear communication

People management

Guest service orientation

Problem solving

Attention to detail

Stakeholder management

Job description

Pullman East Melbourne is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

As our Assistant Executive Housekeeping Manager, you will play a key leadership role in ensuring our property is presented to the highest standard of cleanliness, organisation, and guest readiness. You will support the Executive Housekeeperwith a focus on achieving high standards of cleanliness for guest rooms, public areas, back of house areas and supporting in guiding the housekeeping team.

Your responsibilities will include (but not limited to):

• Assist in the daily checking ofdesignated team member areas to maintain standards.
• Inspect public areas to ensure they meet the hotel’s cleanliness and maintenance standards.
• Train, mentor, and support housekeeping team members to ensure consistency and productivity.
• Handle guest requests and concerns related to housekeeping services.
• Ensure the efficient use of cleaning supplies and equipment.
• Report and follow up on maintenance issues to ensure quick resolution.
• Ensure adherence to hotel policies, hygiene procedures, and safe work practices.
• Collaborate with other departments to ensure smooth operations and guest satisfaction.

The ideal candidate will possess the following skills and experience:

• Proven experience in a similar high-paced role.
• Strong leadership attributes.
• Clear communication to lead and develop the Housekeeping Team.
• Positive stakeholder management with the ability to collaborate with multiple departments.
• A solutions-focused individual with a strategic mindset and the ability to think proactively.
• Excellent attention to detail and delivery of quality.
• Problem solving skills to ensure the day runs smoothly.

• Valuable Savings and Perks: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable.

• Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones.

• Development and Opportunities:At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network.