Hotel Tech Support Specialist | Hybrid Role & Growth

Resly; Gold Coast City; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Snack cupboard

Team outings

Hybrid work model

Coffee & tea

Job summary

Resly in Gold Coast invites a friendly Support Specialist to join our hospitality-focused tech team. You’ll guide users through hotel software, resolve issues, and craft helpful guides to empower customers.

This role blends office and home-based work in a dynamic hybrid schedule (3 days in the office weekly). You’ll collaborate with product and engineering, deliver outstanding service, and learn as you grow with a company that values curiosity and teamwork.

Qualifications

• Experience in hospitality or hotel/reservations is a plus.
• Strong communication and ability to explain tech clearly.
• Curious, proactive problem-solver with multitasking skills.
• Willingness to work in a hybrid model (office 3 days/week).

Responsibilities

• Provide first-line support to users navigating hotel tech.
• Diagnose issues and collaborate with engineering to resolve.
• Create user-friendly guides and FAQs.
• Maintain positive customer relationships and promote great service.

Skills

Customer support

Hospitality industry experience

Clear communication

Problem solving

Multitasking

Organizational skills

Tools

CRM software

Job description

Resly in Gold Coast invites a friendly Support Specialist to join our hospitality-focused tech team. You’ll guide users through hotel software, resolve issues, and craft helpful guides to empower customers.

This role blends office and home-based work in a dynamic hybrid schedule (3 days in the office weekly). You’ll collaborate with product and engineering, deliver outstanding service, and learn as you grow with a company that values curiosity and teamwork.