Training & Support Specialist

Homhero; Gold Coast City; On-site; AUD 60,000 - 90,000; Full time

Job summary

Homhero is seeking a passionate Training & Support Specialist to join our team on the Gold Coast. This client-facing role sits at the heart of our customer success story, helping holiday rental property managers get the most out of our software from day one.

You will train and support clients, onboard new accounts, and collaborate with RMS Cloud and internal development to deliver high-impact experiences across Australia. If you love helping people and tech, this role is for you.

Qualifications

• Strong written and verbal communication skills.
• Proven customer service experience.
• Experience with holiday rental or short-term rental software is a plus.

Responsibilities

• Provide training to new and existing clients
• Assist in onboarding and implementation of new clients
• Provide support for RMS Cloud
• Provide support for the software development team
• Meet with clients for in-house and on-site training sessions
• Create and document online guides and knowledge base articles
• Liaise and set up connections with Airbnb, Booking.com, Vrbo and Marriott
• Take ownership of your role and shape how it evolves
• Grow with a fast-scaling Australian tech company

Skills

Written communication

Verbal communication

Customer service

Attention to detail

Autonomy

Conflict resolution

Negotiation

Problem solving

Tools

Homhero

RMS Cloud

Job description

• Job Type : Full-Time
• Salary : Based on experience
• Must Have : Strong written and verbal communication skills with proven customer service experience
• Advantage to have : Experience with Homhero and RMS Cloud
• Experience : Previous experience within the short-term or holiday rental accommodation industry is highly desired
• Location : Surfers Paradise, Gold Coast
  

The position

We are looking for a passionate and people-focused Training & Support Specialist to join the Homhero team. This is a client-facing, high-impact role that sits right at the heart of our customer success story.

You will be the trusted Homhero guru that our clients rely on, helping holiday rental property managers across Australia get the most out of our software from day one. You will work closely with clients, and our development team in a fast-growing, collaborative environment where communication, initiative, and genuine care for our clients are valued above all else.

If you love helping people, have a passion for technology, and want to grow with Australia's leading all-in-one solution for holiday property managers, this role was made for you.

What you will do

• Provide support and training to new and existing clients
• Assist in the onboarding and implementation of new clients
• Provide support for our partner RMS Cloud
• Provide support for the software development team
• Meet with clients for in-house and on-site training sessions
• Create and document online guides and knowledge base articles
• Liaise and set up connections with Airbnb, Booking.com, Vrbo and Marriott
• Take ownership of your role and shape how it evolves
• Grow with a fast-scaling Australian tech company

Who you are

• You have strong written and verbal communication skills
• You deliver excellent customer service and can engage with a diverse range of property managers and clients
• You build strong relationships using well-developed interpersonal and communication skills
• You have a proven attention to detail
• You are able to work autonomously when required
• You bring sound conflict resolution, negotiation and problem-solving skills
• Experience with holiday rental or short-term rental software such as Homhero and RMS is an advantage
• Previous experience in property management software training is highly desired
• Experience within the short-term or holiday rental accommodation industry is highly desired
• Trust accounting knowledge is an advantage