Support Specialist

Resly; Gold Coast City; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Snack cupboard

Team outings

Hybrid work model

Coffee & tea

Job summary

Resly in Gold Coast invites a friendly Support Specialist to join our hospitality-focused tech team. You’ll guide users through hotel software, resolve issues, and craft helpful guides to empower customers.

This role blends office and home-based work in a dynamic hybrid schedule (3 days in the office weekly). You’ll collaborate with product and engineering, deliver outstanding service, and learn as you grow with a company that values curiosity and teamwork.

Qualifications

• Experience in hospitality or hotel/reservations is a plus.
• Strong communication and ability to explain tech clearly.
• Curious, proactive problem-solver with multitasking skills.
• Willingness to work in a hybrid model (office 3 days/week).

Responsibilities

• Provide first-line support to users navigating hotel tech.
• Diagnose issues and collaborate with engineering to resolve.
• Create user-friendly guides and FAQs.
• Maintain positive customer relationships and promote great service.

Skills

Customer support

Hospitality industry experience

Clear communication

Problem solving

Multitasking

Organizational skills

Tools

CRM software

Job description

Hey there, tech-savvy troubleshooter! Are you ready to dive into a world of customer success, technology, and vibrant teamwork? Look no further, because Resly is calling your name!

About Us

We're not just a company – we're a dynamic team dedicated to delivering exceptional solutions. Nestled in the heart of Southport, our office is a hub of creativity and camaraderie. And guess what? We're all about that perfect balance – you'll have the chance to flex your customer support muscles both in the office and from the cozy corners of your home.

The Role

Picture this: you, a shining beacon of customer happiness, helping users navigate the world of hotel tech with grace and a touch of pizzazz. As a Support Specialist, you'll be our customers' superhero, guiding them through their tech journey and leaving a trail of smiles in your wake.

What You'll Do

• Be the go-to problem solver for our users, providing top-notch support and leaving them with that "I just got a unicorn as a gift" feeling.
• Dive into the mysteries of our software, unravelling any snags or glitches with the finesse of a puzzle-solving maestro.
• Collaborate closely with our tech wizards to elevate complex issues and ensure seamless resolutions.
• Craft user guides and FAQs that are as clear as crystal and as engaging as a Hollywood blockbuster.

What We're Seeking

• A tech-loving whiz kid with an infectious enthusiasm for helping others succeed.
• Industry experience in hospitality is a real plus, as it helps you understand our customers’ world and provide even more impactful support.
• A master communicator who can turn tech jargon into customer-friendly conversations.
• A hospitality hero with experience in hotel reception or reservations. You know the ropes, and now you're ready to conquer the digital realm!
• A multitasking dynamo who can switch between the art of support and the science of troubleshooting.
• An organised and patient problem-solver, never daunted by a challenge and always ready to learn.
• A dynamic hybrid work week, working three days a week in our exciting office environment. giving you the chance to thrive both in the office and from the comfort of your abode.
• Access to our legendary snack cupboard, because every superhero needs their fuel!
• Regular team outings that promise laughter, camaraderie, and epic memories in the making.
• A company that values your passion, and commitment, and offers opportunities to grow and develop.
• Endless cups of coffee (or tea) to keep your energy levels high and your support game strong.
• An opportunity to be at the forefront of hotel tech innovation and make a real impact.

GOLD COAST (HQ)

Corporate Centre One,
Level 1/2 Corporate Ct, Bundall QLD 4217