Hybrid Service Desk Analyst – Growth & Learning

Capgemini; City of Melbourne; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid working

Access to 250,000 courses

Celebrate peer recognition portal

Job summary

Capgemini is seeking a motivated individual to grow within an IT support environment, delivering professional user assistance with a customer‑first mindset. You will join a diverse team and contribute to troubleshooting and escalation as part of a hybrid work setup.

The role emphasizes collaboration, strong communication, and adaptability to shift-based work, with opportunities to develop through training and certifications within Capgemini’s extensive learning programs.

Qualifications

• Strong interest in technology and growth in IT support
• Excellent verbal and written communication with a customer‑first mindset
• Experience in customer‑service roles and ability to support users professionally
• Basic understanding of troubleshooting and exposure to IT environments such as helpdesk or desktop support
• Ability to work effectively in a team and adapt to shift‑based work when required

Skills

Technology interest

Communication skills

Customer-service experience

Troubleshooting basics

Teamwork & shift adaptability

Job description

Capgemini is seeking a motivated individual to grow within an IT support environment, delivering professional user assistance with a customer‑first mindset. You will join a diverse team and contribute to troubleshooting and escalation as part of a hybrid work setup.

The role emphasizes collaboration, strong communication, and adaptability to shift-based work, with opportunities to develop through training and certifications within Capgemini’s extensive learning programs.