ICT Support Specialist — Hybrid HQ Tech, Flexible

Princess Polly; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Flexible work

Parental leave program

Employee discount

Renovated office Burleigh Heads

Team activities

Birthday celebrations

Job summary

Princess Polly is seeking an ICT Support Officer to join our busy Head Office on the Gold Coast. You will be the go-to tech expert, providing on-the-ground support for HQ teams, ensuring systems run smoothly and securely, and helping keep our workplace tech cutting edge.

You’ll troubleshoot Windows and macOS, support a multi-vendor SaaS ecosystem, manage network and VPN access, and collaborate with vendors and the Global IT team in a fast-paced, agile environment.

Qualifications

• Strong experience in ICT support, ideally in a fast-paced corporate or HQ environment.
• Confident troubleshooting both Windows and macOS systems.
• Experience providing Level-2 support for a multi-vendor SaaS ecosystem, including direct liaison with third-party technical teams to drive issue resolution.
• Experience supporting mobile devices (Android and iOS).
• Solid knowledge of Microsoft 365 and Google Workspace.
• Understanding of cybersecurity best practices.
• Strong communication skills, able to explain technical concepts clearly and confidently.
• A self-starter who works autonomously and follows through with proactive problem-solving and escalation.
• A team player who thrives in a collaborative, high-energy office environment.

Responsibilities

• Providing on-the-ground tech support for our HQ team and corporate functions.
• Troubleshooting IT hardware including laptops, desktop stations, monitors, video conferencing equipment, and printers.
• Supporting SaaS applications used across the business and liaising with third-party vendors to resolve system issues.
• Monitoring cybersecurity risks and taking proactive action to mitigate them.
• Managing the office network environment – routers, switches, Wi-Fi, and VPN.
• Ensuring SOX-compliant user access provisioning and reporting.
• Staying up to date with tech trends and bringing innovative support ideas to the table.

Skills

ICT support

Windows

macOS

Level-2 support

SaaS support

Mobile devices

Microsoft 365

Google Workspace

Cybersecurity basics

Clear communication

Autonomy

Team collaboration

Tools

Microsoft 365

Google Workspace

Job description

Princess Polly is seeking an ICT Support Officer to join our busy Head Office on the Gold Coast. You will be the go-to tech expert, providing on-the-ground support for HQ teams, ensuring systems run smoothly and securely, and helping keep our workplace tech cutting edge.

You’ll troubleshoot Windows and macOS, support a multi-vendor SaaS ecosystem, manage network and VPN access, and collaborate with vendors and the Global IT team in a fast-paced, agile environment.