Hotel Restaurant Leader - Drive Guest Experience & Revenue

IHG; Central Coast; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff discounts on accommodation and-d

Job summary

Crowne Plaza Terrigal in Terrigal, NSW is seeking an experienced Restaurant Manager to lead our restaurant team in a full-time capacity. You will oversee daily operations, drive service standards and collaborate with kitchen staff to deliver memorable dining experiences for guests.

The role requires strong leadership, budget awareness and a hands-on approach across all service periods. You will manage staff, schedules, and promotions while maintaining food safety, cost controls and revenue

Qualifications

• Proven experience as a Restaurant Manager or similar senior hospitality management role, preferably within a hotel or upscale dining environment
• Strong leadership and people management skills with the ability to motivate and develop staff
• Excellent knowledge of food and beverage operations, including menu planning, wine service and dining standards
• Demonstrated financial acumen with experience in budgeting, cost control and revenue management
• Outstanding customer service skills with a commitment to delivering exceptional guest experiences
• Proficiency in restaurant management systems and point-of-sale (POS) software
• Sound knowledge of food safety and health and hygiene regulations
• Strong organisational and problem-solving abilities with attention to detail
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including evenings, weekends and public holidays as required
• Relevant hospitality qualifications or certifications are advantageous

Responsibilities

• Oversee all restaurant operations including daily service, staffing, scheduling and performance management
• You will be hands on in all service periods
• Manage budgets, control costs and maximise profitability whilst maintaining service quality standards
• Lead, train, mentor and motivate restaurant staff to deliver outstanding customer service and meet performance targets
• Ensure compliance with food safety, health and hygiene regulations and company policies
• Create and implement strategies to enhance guest satisfaction and loyalty, including menu development and promotional activities
• Monitor inventory, ordering and stock management to optimise efficiency and minimise waste
• Manage reservations, handle guest complaints and resolve issues with professionalism and discretion
• Collaborate with hotel management, kitchen staff and other departments to ensure seamless service delivery
• Maintain accurate records including sales reports, staff timesheets and incident documentation
• Drive revenue generation through upselling, special events and catering opportunities

Job description

Crowne Plaza Terrigal in Terrigal, NSW is seeking an experienced Restaurant Manager to lead our restaurant team in a full-time capacity. You will oversee daily operations, drive service standards and collaborate with kitchen staff to deliver memorable dining experiences for guests.

The role requires strong leadership, budget awareness and a hands-on approach across all service periods. You will manage staff, schedules, and promotions while maintaining food safety, cost controls and revenue