Restaurant Manager

CP - Terrigal Pacific (TERAS); Central Coast; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Staff discounts

Health & wellness initiatives

Training programmes

Career development

Job summary

Crowne Plaza Terrigal, part of IHG Hotels & Resorts, is seeking an experienced Restaurant Manager to lead our hotel restaurant in Terrigal, NSW. This full-time role oversees daily operations, staffing, and service delivery to ensure a memorable dining experience for guests.

You will drive revenue growth while upholding brand standards, lead a skilled team, and collaborate with hotel management and kitchen staff to ensure seamless service and exemplary guest satisfaction.

Qualifications

• Proven experience as a Restaurant Manager or similar senior hospitality role.
• Experience in hotel or upscale dining environment preferred.
• Strong leadership and people management skills.
• Financial acumen with budgeting and revenue management experience.
• Outstanding customer service and guest experience focus.
• Proficiency with restaurant management systems and POS software.

Responsibilities

• Oversee all restaurant operations including daily service, staffing, scheduling and performance management.
• Hands-on involvement in all service periods.
• Manage budgets, control costs and maximise profitability while maintaining service standards.
• Lead, train, mentor and motivate staff to deliver outstanding customer service.
• Ensure compliance with food safety, health and hygiene regulations and policies.
• Create strategies to enhance guest satisfaction and loyalty, including menu development.
• Monitor inventory, ordering and stock management to optimise efficiency and minimise waste.
• Manage reservations and guest complaints with professionalism.
• Collaborate with hotel management, kitchen and other departments for seamless service.
• Maintain records including sales reports and staff timesheets.
• Drive revenue through upselling, events and catering opportunities.

Skills

Restaurant management

Leadership

F&B operations

Budgeting & cost control

Customer service

POS software

Food safety knowledge

Organisational skills

Communication

Flexible hours

Education

Hospitality qualifications

Tools

POS software

Restaurant management systems

Job description

About the role

We are seeking an experienced Restaurant Manager to join the Crowne Plaza Terrigal team in a full-time capacity. This is a leadership role that will oversee all aspects of our restaurant operations, ensuring exceptional service delivery and a memorable dining experience for our guests. Based in Terrigal, NSW, you will be responsible for managing daily operations, leading a dedicated team, and driving revenue growth whilst maintaining the highest standards of hospitality. This role is pivotal in upholding the Crowne Plaza brand excellence and contributing to the overall success of the hotel.

Key responsibilities

• Oversee all restaurant operations including daily service, staffing, scheduling and performance management

• You will be hands on in all service periods

• Manage budgets, control costs and maximise profitability whilst maintaining service quality standards

• Lead, train, mentor and motivate restaurant staff to deliver outstanding customer service and meet performance targets

• Ensure compliance with food safety, health and hygiene regulations and company policies

• Create and implement strategies to enhance guest satisfaction and loyalty, including menu development and promotional activities

• Monitor inventory, ordering and stock management to optimise efficiency and minimise waste

• Manage reservations, handle guest complaints and resolve issues with professionalism and discretion

• Collaborate with hotel management, kitchen staff and other departments to ensure seamless service delivery

• Maintain accurate records including sales reports, staff timesheets and incident documentation

• Drive revenue generation through upselling, special events and catering opportunities

What we're looking for

• Proven experience as a Restaurant Manager or similar senior hospitality management role, preferably within a hotel or upscale dining environment

• Strong leadership and people management skills with the ability to motivate and develop staff

• Excellent knowledge of food and beverage operations, including menu planning, wine service and dining standards

• Demonstrated financial acumen with experience in budgeting, cost control and revenue management

• Outstanding customer service skills with a commitment to delivering exceptional guest experiences

• Proficiency in restaurant management systems and point-of-sale (POS) software

• Sound knowledge of food safety and health and hygiene regulations

• Strong organisational and problem-solving abilities with attention to detail

• Excellent communication and interpersonal skills

• Ability to work flexible hours, including evenings, weekends and public holidays as required

• Relevant hospitality qualifications or certifications are advantageous

About us

Crowne Plaza Terrigal is a premium beachfront hotel located in the heart of Terrigal, NSW. As part of the globally recognised IHG (InterContinental Hotels Group) brand portfolio, we are committed to delivering exceptional hospitality and world-class service to our guests. Our hotel features contemporary accommodation, sophisticated dining venues, and comprehensive conferencing facilities, making us a premier destination for both leisure and business travellers. We pride ourselves on creating memorable experiences through outstanding service, quality offerings and a welcoming atmosphere. Our team is our greatest asset, and we foster a culture of excellence, teamwork and continuous improvement.

What we offer

Working at Crowne Plaza Terrigal, you will enjoy a competitive salary package and a range of benefits designed to support your wellbeing and career development. We offer opportunities for professional advancement within a prestigious international hotel group, access to ongoing training and development programmes, and the chance to work in a vibrant, dynamic environment with a talented team. Additional benefits include staff discounts on accommodation and dining, health and wellness initiatives, and access to the beautiful Terrigal beachfront location. We are committed to fostering an inclusive and supportive workplace where our employees can thrive and achieve their career aspirations.