Director of Rooms & Guest Experience

Crowne Plaza Hotels & Resorts; Central Coast; On-site; AUD 180,000 - 230,000; Full time

Benefits offered by this job

Hotel stays discount

Training & development

Career growth

Collaborative culture

Job summary

Crowne Plaza Terrigal Pacific is seeking an accomplished Director of Rooms to lead the Rooms Division across housekeeping, front office, reservations and related departments on Australia’s Central Coast. You will report to the General Manager and drive guest satisfaction, operational excellence and financial performance.

Bring extensive Rooms Division leadership, strong people skills, and a hands-on approach to balance strategy with day-to-day excellence, while leveraging IHG standards and

Qualifications

• Senior hotel leadership experience across Rooms Division.

Responsibilities

• Lead the Rooms Division across Housekeeping, Front Office, Reception, Reservations, VIP Services, Health Club and Engineering.
• Drive guest satisfaction, team engagement, financial performance and asset management.
• Develop and implement strategic operations to balance guest experience with cost controls.
• Collaborate with Executive Leadership Team and senior managers to align goals.
• Monitor budgets, forecasts and labour costs to deliver strong results.

Skills

Leadership

People management

Guest experience

Strategic thinking

Budgeting

Stakeholder management

Education

Hotel Administration

Job description

Crowne Plaza Terrigal Pacific is seeking an accomplished Director of Rooms to lead the Rooms Division across housekeeping, front office, reservations and related departments on Australia’s Central Coast. You will report to the General Manager and drive guest satisfaction, operational excellence and financial performance.

Bring extensive Rooms Division leadership, strong people skills, and a hands-on approach to balance strategy with day-to-day excellence, while leveraging IHG standards and