Receptionist

Emma'S Demo Account; Sydney; On-site; AUD 32,000 - 39,000; Full time

Job summary

Emma'S Demo Account in Bondi, New South Wales, is seeking a dedicated receptionist to be the welcoming face of our hospitality team. You will greet guests, answer calls, and support front desk operations to ensure a smooth guest experience.

The role requires strong communication, multitasking, and a friendly, professional demeanor as you interact with guests and collaborate with other departments to deliver outstanding service.

Qualifications

• Experience in receptionist or customer service role, preferably in hospitality.
• Strong communication and interpersonal skills.
• Proficient with office software and telephone systems.
• Able to multitask in a fast-paced environment.
• Excellent organisational skills and attention to detail.
• Friendly and approachable demeanour with passion for customer service.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a friendly and professional atmosphere.
• Manage incoming calls and emails, directing inquiries to the appropriate departments.
• Handle guest check-ins and check-outs efficiently, collecting necessary information.
• Maintain the reception area, keeping it tidy and presentable at all times.
• Assist with administrative tasks, including scheduling appointments and managing reservations.
• Provide information about hotel services, local attractions, and events to guests.
• Resolve guest complaints and issues promptly and professionally.
• Collaborate with other departments to ensure seamless service delivery.

Skills

Communication skills

Interpersonal skills

Multitasking

Organisational skills

Customer service mindset

Phone system proficiency

Tools

Office Suite

Job description

Summary:

We are seeking a dedicated and professional Receptionist to join our team in the vibrant hospitality sector in Bondi, New South Wales. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial for maintaining the smooth operation of our front desk and enhancing the overall guest experience.

Responsibilities:

• Greet and welcome guests upon arrival, ensuring a friendly and professional atmosphere.


• Manage incoming calls and emails, directing inquiries to the appropriate departments.


• Handle guest check-ins and check-outs efficiently, ensuring all necessary information is collected.


• Maintain the reception area, ensuring it is tidy and presentable at all times.


• Assist with administrative tasks, including scheduling appointments and managing reservations.


• Provide information about the hotel services, local attractions, and events to guests.


• Resolve guest complaints and issues promptly and professionally.


• Collaborate with other departments to ensure seamless service delivery.

Qualifications:

• Previous experience in a receptionist or customer service role, preferably in the hospitality industry.


• Strong communication and interpersonal skills.


• Proficient in using office software and telephone systems.


• Ability to multitask and work in a fast-paced environment.


• Excellent organisational skills and attention to detail.


• A friendly and approachable demeanour with a passion for customer service.