Hotel Operations Manager: Elevate Guest Experience

Avani Hotels And Resorts; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Marriott accommodation

Lifestyle benefits worldwide

Competitive package

Job summary

W Brisbane, part of Marriott International, seeks an experienced Hotel Manager to lead strategic hotel operations and drive commercial performance. You will oversee Rooms, Engineering, Housekeeping, Beverage & Food and Spa, while inspiring high-performing teams to deliver exceptional guest experiences.

Reporting to the General Manager, you will shape service delivery, elevate standards and ensure operations exceed brand and business expectations.

Qualifications

• Significant senior leadership experience in luxury or lifestyle hotel environment.
• Strong understanding of Rooms, Beverage & Food and hotel operations.
• Demonstrated success managing budgets, profitability and operational performance.
• Exceptional leadership, communication and stakeholder management skills.

Responsibilities

• Driving operational excellence across all areas of the hotel.
• Leading, coaching and developing talent.
• Delivering strong financial performance through revenue, labour and cost management.
• Championing guest satisfaction and luxury service standards.
• Creating an engaging, inclusive and high-performing culture aligned with Marriott's Put People First philosophy.
• Identifying opportunities for innovation, operational improvement and business growth.
• Ensuring compliance with health, safety, security and legislative requirements.
• Leading hotel operations during critical incidents and emergency situations when required.

Skills

Senior leadership

Luxury hotel ops

Budget management

Team leadership

Stakeholder management

Data analysis

Communication

Hands-on leadership

Job description

Job Description

Live Extraordinary. Lead Boldly. Inspire a New Generation of Hospitality.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and openminds. With us, there's always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever. Let go, let loose - that's half the fun.

We are seeking an experienced, dynamic and commercially savvy Hotel Manager to join our Senior Leadership Team and help shape the next chapter of one of Australia's most iconic luxury hotels. This opportunity is ideal for a hospitality leader who thrives in a fast-paced environment, inspires high-performing teams, and is passionate about delivering exceptional results for guests, talent and owners.

The Role

Reporting to the General Manager, the Hotel Manager functions as the strategic leader of hotel operations. You will provide strategic oversight for operational departments including Rooms, Engineering, Housekeeping, Beverage & Food and Spa while driving commercial performance, guest satisfaction and talent engagement. You will work closely with discipline leaders to execute operational strategy, elevate service delivery and ensure the hotel consistently exceeds brand and business expectations.

What You'll Be Responsible For

• Driving operational excellence across all areas of the hotel
• Leading, coaching and developing talent
• Delivering strong financial performance through effective revenue, labour and cost management
• Championing guest satisfaction and luxury service standards
• Creating an engaging, inclusive and high-performing culture aligned with Marriott's "Put People First" philosophy
• Identifying opportunities for innovation, operational improvement and business growth
• Ensuring compliance with health, safety, security and legislative requirements
• Leading hotel operations during critical incidents and emergency situations when required

About You

You are a proven hotel operations leader with a passion for people and performance. You combine commercial acumen with emotional intelligence and understand how to build teams that consistently deliver outstanding guest experiences.

Ideally, you will bring:

• Significant senior leadership experience within a luxury or lifestyle hotel environment
• Strong understanding of Rooms, Beverage & Food and hotel operations
• Demonstrated success managing budgets, profitability and operational performance
• Exceptional leadership, communication and stakeholder management skills
• Experience developing and leading high-performing teams
• Strong business acumen with the ability to analyse data and make strategic decisions
• A hands-on leadership style with a visible presence throughout the hotel
• A passion for innovation, guest experience and talent development
• Career development and global opportunities across Marriott International
• A competitive package
• Marriott accommodation and lifestyle benefits worldwide
• A collaborative, energetic and inclusive work environment
• The chance to make a meaningful impact on both hotel performance and people development

Ready to Make an Impact?

If you're an inspiring hospitality leader with the vision, energy and commercial expertise to elevate W Brisbane's performance while creating unforgettable experiences, we'd love to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

**Additional Information**

**Job Number**

**Job Category** Property Leadership

**Location** 81 North Quay, Brisbane Queen 4000, Australia

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**Located Remotely?** N

**Position Type** Management