Hotel Manager

W Hotel; Brisbane; On-site; AUD 180,000 - 240,000; Full time

Job summary

W Hotels Brisbane is seeking an experienced Hotel Manager to lead the senior operations team, driving strategic oversight of Rooms, Engineering, Housekeeping, Beverage & Food and Spa. The role focuses on delivering exceptional guest experiences while achieving commercial performance and talent engagement.

You will partner with discipline leaders to elevate service, optimize revenue, and foster a high-performing, inclusive culture in line with Marriott International standards.

Qualifications

• Significant senior leadership experience within a luxury or lifestyle hotel environment.
• Strong understanding of Rooms, Beverage & Food and hotel operations.
• Demonstrated success managing budgets, profitability & operational performance.
• Exceptional leadership, communication & stakeholder management skills.

Responsibilities

• Driving operational excellence across all areas of the hotel.
• Leading, coaching & developing talent.
• Delivering strong financial performance through effective revenue, labour & cost management.
• Championing guest satisfaction & luxury service standards.
• Creating an engaging, inclusive & high-performing culture aligned with Marriott's Put People First philosophy.
• Identifying opportunities for innovation, operational improvement & business growth.
• Ensuring compliance with health, safety, security & legislative requirements.
• Leading hotel operations during critical incidents & emergency situations when required.

Skills

Leadership

Luxury hotel operations

Budgeting

Guest satisfaction

Strategic thinking

Stakeholder management

Job description

Live Extraordinary. Lead Boldly. Inspire a New Generation of Hospitality.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are aplace to experience life. We're here to open doors and openminds. With us, there's always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever. Let go, let loose - that's half the fun.

We are seeking an experienced, dynamic and commercially savvy Hotel Manager to join our Senior Leadership Team and help shape the next chapter of one of Australia's most iconic luxury hotels. This opportunity is ideal for a hospitality leader who thrives in a fast-paced environment, inspires high-performing teams, and is passionate about delivering exceptional results for guests, talent and owners.

The Role

Reporting to the General Manager, the Hotel Manager functions as the strategic leader of hotel operations. You will provide strategic oversight for operational departments including Rooms, Engineering, Housekeeping, Beverage & Food and Spa while driving commercial performance, guest satisfaction & talent engagement. You will work closely with discipline leaders to execute operational strategy, elevate service delivery & ensure the hotel consistently exceeds brand & business expectations.

What You’ll Be Responsible For

• Driving operational excellence across all areas of the hotel
• Leading, coaching & developing talent
• Delivering strong financial performance through effective revenue, labour & cost management
• Championing guest satisfaction & luxury service standards
• Creating an engaging, inclusive & high-performing culture aligned with Marriott's "Put People First" philosophy
• Identifying opportunities for innovation, operational improvement & business growth
• Ensuring compliance with health, safety, security & legislative requirements
• Leading hotel operations during critical incidents & emergency situations when required

About You

You are a proven hotel operations leader with a passion for people & performance. You combine commercial acumen with emotional intelligence & understand how to build teams that consistently deliver outstanding guest experiences.

Ideally, you will bring:

• Significant senior leadership experience within a luxury or lifestyle hotel environment
• Strong understanding of Rooms, Beverage & Food and hotel operations
• Demonstrated success managing budgets, profitability & operational performance
• Exceptional leadership, communication & stakeholder management skills
• Experience developing & leading high-performing teams
• Strong business acumen with the ability to analyse data & make strategic decisions
• A hands-on leadership style with a visible presence throughout the hotel
• A passion for innovation, guest experience & talent development
• Career development & global opportunities across Marriott International
• A competitive package
• Marriott accommodation & lifestyle benefits worldwide
• A collaborative, energetic & inclusive work environment
• The chance to make a meaningful impact on both hotel performance & people development

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce & sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability & veteran status, or any other basis covered under applicable law.