Luxury Hotel Ops Leader | Guest Experience & Growth

Avani Hotels And Resorts; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Marriott accommodation

Lifestyle benefits worldwide

Competitive package

Job summary

W Brisbane, part of Marriott International, seeks an experienced Hotel Manager to lead strategic hotel operations and drive commercial performance. You will oversee Rooms, Engineering, Housekeeping, Beverage & Food and Spa, while inspiring high-performing teams to deliver exceptional guest experiences.

Reporting to the General Manager, you will shape service delivery, elevate standards and ensure operations exceed brand and business expectations.

Qualifications

• Significant senior leadership experience in luxury or lifestyle hotel environment.
• Strong understanding of Rooms, Beverage & Food and hotel operations.
• Demonstrated success managing budgets, profitability and operational performance.
• Exceptional leadership, communication and stakeholder management skills.

Responsibilities

• Driving operational excellence across all areas of the hotel.
• Leading, coaching and developing talent.
• Delivering strong financial performance through revenue, labour and cost management.
• Championing guest satisfaction and luxury service standards.
• Creating an engaging, inclusive and high-performing culture aligned with Marriott's Put People First philosophy.
• Identifying opportunities for innovation, operational improvement and business growth.
• Ensuring compliance with health, safety, security and legislative requirements.
• Leading hotel operations during critical incidents and emergency situations when required.

Skills

Senior leadership

Luxury hotel ops

Budget management

Team leadership

Stakeholder management

Data analysis

Communication

Hands-on leadership

Job description

W Brisbane, part of Marriott International, seeks an experienced Hotel Manager to lead strategic hotel operations and drive commercial performance. You will oversee Rooms, Engineering, Housekeeping, Beverage & Food and Spa, while inspiring high-performing teams to deliver exceptional guest experiences.

Reporting to the General Manager, you will shape service delivery, elevate standards and ensure operations exceed brand and business expectations.