Hotel Operations Lead: Guest Experience & Team Growth

Minor Hotels Australasia; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Career growth

Exclusive hotel deals

Global perks

Retail rewards

Experiences

Wellness support

Banking and insurance

Job summary

Oaks Adelaide Embassy Suites in Adelaide, SA is seeking an experienced Assistant Hotel Manager to support daily operations, deliver exceptional guest experiences, and drive property performance.

You will lead front office, housekeeping and maintenance teams, supervise rostering and training, and ensure brand standards while managing cost control and compliance across WHS and security.

Qualifications

• Experience in a hotel supervisory or assistant management role.
• Strong leadership with a hands-on, solutions-focused approach.
• Excellent communication and interpersonal skills.
• Knowledge of Opera/Fidelio or similar hotel systems is highly regarded.
• Ability to work across varied shifts, including weekends and public holidays.

Responsibilities

• Support the General Manager with day-to-day hotel operations.
• Provide strong leadership to front office, housekeeping, and maintenance teams.
• Ensure delivery of outstanding guest service and swift issue resolution.
• Assist with rostering, recruitment, training, and performance management.
• Maintain property presentation, cleanliness, and brand standards.
• Oversee cost control, productivity, and revenue opportunities.
• Support compliance across WHS, security, and company policies.
• Contribute to continuous improvement initiatives to enhance guest experience.

Skills

Leadership

Communication

Interpersonal skills

Hospitality mindset

Tools

Opera/Fidelio or similar

Job description

Oaks Adelaide Embassy Suites in Adelaide, SA is seeking an experienced Assistant Hotel Manager to support daily operations, deliver exceptional guest experiences, and drive property performance.

You will lead front office, housekeeping and maintenance teams, supervise rostering and training, and ensure brand standards while managing cost control and compliance across WHS and security.