Hotel Operations Leader – Guest Experience & Revenue

InterContinental Hotels Group; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Paid birthday leave

Hotel perks like accommodation and F&B

Enhanced parental leave

Lifelong development program

IHG Career Milestone celebrations

Transfer of entitlements

Discount platform access

Job summary

Crowne Plaza Adelaide Mawson Lakes is seeking an Operations Manager to oversee Front Office, Housekeeping, F&B, Engineering and Kitchen, reporting to the General Manager. This hands-on role focuses on delivering guest experiences, maintaining brand standards and ensuring smooth hotel operations across departments.

You will drive budgeting, staff rostering, payroll, safety, and compliance while partnering with HR on recruitment, training and development.

Qualifications

• Degree / higher education qualification in Hotel Management or related field, or 4+ years of related management experience across Front Office, Housekeeping and F&B.
• Solid understanding of revenue management, budget control, rostering and payroll in hospitality.
• Experience with hotel systems and revenue management principles.
• Excellent project management skills and cross-functional collaboration.
• RSA certificate, Responsible Person Badge and First Aid Certificate.

Responsibilities

• Lead Hotel Operations across Front Office, Housekeeping, F&B, Kitchen and Engineering, ensuring operational excellence and KPI achievement.
• Drive Guest Experience by overseeing VIP and loyalty guests, responding to feedback and improving guest love and satisfaction.
• Analyse feedback and market signals to drive occupancy, rate, upselling and promotions for revenue growth.
• Ensure Safety & Compliance through regular inspections, WHS, HACCP, risk and emergency procedures.
• Lead People & Culture by developing teams, recruitment, onboarding, succession and performance management.
• Monitor labour and departmental expenses, oversee payroll, purchasing and financial controls.

Skills

Leadership

Communication

Customer service

Budgeting

Roster planning

HR collaboration

Education

Hotel management degree

4+ years management experience

Job description

Crowne Plaza Adelaide Mawson Lakes is seeking an Operations Manager to oversee Front Office, Housekeeping, F&B, Engineering and Kitchen, reporting to the General Manager. This hands-on role focuses on delivering guest experiences, maintaining brand standards and ensuring smooth hotel operations across departments.

You will drive budgeting, staff rostering, payroll, safety, and compliance while partnering with HR on recruitment, training and development.