Hotel Operations & Guest Experience Lead

Recooty; Adelaide; On-site; AUD 77,000 - 85,000; Full time

Job summary

Holiday Inn Express Adelaide is seeking a Duty Manager to oversee daily hotel operations in Adelaide, SA. The role focuses on maximizing performance, profitability and guest satisfaction, while ensuring compliance with brand standards and safety procedures.

You may be required to support other properties within your area as needed. You will manage teams, drive service quality, and uphold the hotel’s service style and policies in line with IHG standards.

Responsibilities

• Drive engagement and product quality of hotel operation to maximise performance.
• Adhere to local government regulations and brand standards.
• Provide direction to staff and ensure guest service excellence.
• Be flexible to support other properties within area.

Job description

Holiday Inn Express Adelaide is seeking a Duty Manager to oversee daily hotel operations in Adelaide, SA. The role focuses on maximizing performance, profitability and guest satisfaction, while ensuring compliance with brand standards and safety procedures.

You may be required to support other properties within your area as needed. You will manage teams, drive service quality, and uphold the hotel’s service style and policies in line with IHG standards.