Assistant Hotel Manager: Lead Ops & Guest Experience

Oaks Hotels, Resorts & Suites; Adelaide; On-site; AUD 85,000 - 115,000; Full time

Benefits offered by this job

Career growth

Exclusive hotel deals 50% off stays in

Global perks: international discounts

Retail rewards: cashback at AU/NZ

Experiences: discounted entertainment

Health insurance offers

Wellness support

Job summary

Oaks Adelaide Embassy Suites in Adelaide is seeking an experienced Assistant Hotel Manager to support daily operations, deliver exceptional guest experiences, and contribute to overall property performance.

As the Assistant Hotel Manager, you will lead by example, drive service excellence, and ensure all departments operate cohesively to achieve guest satisfaction and business targets.

Qualifications

• Previous experience in a hotel supervisory or assistant management role.
• Hands-on leadership with a solutions-focused approach.
• Excellent communication and interpersonal skills.
• A passion for hospitality, guest satisfaction and team development.
• Ability to work across varied shifts, including weekends and public holidays.
• Knowledge of hotel systems (Opera/Fidelio or similar) is highly regarded.

Responsibilities

• Support the Hotel Manager with the day-to-day operations of the hotel.
• Provide strong leadership to front office, housekeeping, and maintenance teams.
• Ensure the delivery of outstanding guest service and swift resolution of guest issues.
• Assist with rostering, recruitment, training, and performance management.
• Maintain property presentation, cleanliness, and adherence to brand standards.
• Oversee financial performance including cost control, productivity, and revenue opportunities.
• Support compliance across WHS, security, and company policies.
• Contribute to continuous improvement initiatives to enhance guest experience and operational efficiency.

Skills

Leadership

Communication

Guest focus

People development

Shift flexibility

Hotel systems

Tools

Opera/Fidelio or similar

Job description

Oaks Adelaide Embassy Suites in Adelaide is seeking an experienced Assistant Hotel Manager to support daily operations, deliver exceptional guest experiences, and contribute to overall property performance.

As the Assistant Hotel Manager, you will lead by example, drive service excellence, and ensure all departments operate cohesively to achieve guest satisfaction and business targets.