Night Audit Duty Manager

Accor; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Learn your Way Academy

ALL Heartist employee benefit card

Complimentary Duty Meal

Mental health and well-being support

Job summary

The Sydney Boulevard Hotel, managed by Accor, is seeking a dedicated Night Audit Duty Manager to join our team in Sydney. You will oversee the night audit process, ensure accurate guest check-in/out, and maintain high service standards across front office operations.

Key responsibilities include coordinating with Housekeeping, managing cashiering, handling VIP requests, and delivering a warm welcome to guests both at the desk and by phone.

Qualifications

• 1–2 years’ experience in Front Office or hotel outlets.
• Strong MS Excel skills.
• Experience in a hotel Finance Department is preferred.
• Understanding of other areas within Finance is preferred.
• Pride in ensuring accuracy.
• Strong analytical skills.
• Excellent grooming standards.
• Ability to navigate complex stakeholder environments.
• Strong focus and passion for hotel operations.
• Awareness of industry trends.
• Confident, articulate communication and networking skills.
• Excellent time management with multitasking ability.
• Strong personal integrity.
• Flexible and able to adapt to change.

Responsibilities

• Provide prompt, professional service to guests and callers.
• Complete accurate check-in/check-out and update guest details in the system.
• Handle diary events, VIP flags and special requests to ensure personalised service.
• Manage incoming mail, parcels, messages and wake-up calls.
• Coordinate with Housekeeping to support room readiness and guest requests.
• Ensure cashiering accuracy at shift end with proper cash handling.
• Follow security procedures including key control and night operations protocols.
• Complete Night Audit tasks per checklist and handover documentation.
• Monitor and report service issues and operational concerns to Front Office Manager.
• Deliver thorough handovers to the oncoming team.
• Attend required training sessions to maintain competency across procedures.
• Deliver an exceptional welcome experience at the desk and over the phone.
• Assist with lobby tasks as required to support operations.
• Maintain organized workspace and complete required forms and reports.
• Uphold brand standards and hotel policies.
• Perform additional duties as assigned by the Front Office Manager to ensure efficient night operations.

Skills

Analytical skills

Time management

Strong communication

Flexibility

Tools

MS Excel

Job description

Company Description

Why Work for Accor?

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion.

Join a team where you can create your path, work with purpose, and enjoy and feel valued. Make it your next move.

Our Hotel

The Sydney Boulevard Hotel, a classic establishment near Sydney’s CBD, boasts 275 well-appointed guest rooms, 2 food and beverage outlets, and 11 function rooms.

We are dedicated to delivering exceptional guest experiences and maintaining high operational standards.

We are currently seeking a dedicated and dynamic Night Audit Duty Manager to join our team,and help ensure guest requirements are always met with the delivery of exceptional service.

Job Description

What you will be doing/ Key Responsibilities

• Provide prompt, professional and friendly service to all guests and callers, ensuring all needs are attended to without delay.
• Complete accurate check-in and check-out processes, ensuring guest registration details and account postings are correct and updated in the system.
• Action diary events, guest history updates, VIP flags and special requests to ensure personalised service.
• Manage incoming mail, parcels, messages and wake-up calls, delivering or communicating them efficiently.
• Maintain excellent communication with Housekeeping and other departments to support room readiness, guest requests and lost property handling.
• Ensure cashiering is accurate at shift end, with correct handling of cash, credit transactions, paperwork and safe deposit boxes.
• Follow hotel security procedures including key control, guest confidentiality and night operations protocols.
• Complete Night Audit tasks as per checklist, including report printing, system checks and handover documentation.
• Monitor and report service issues, system inconsistencies or operational concerns to the Front Office Manager promptly.
• Ensure smooth shift transition with clear and thorough handovers to the oncoming team.
• Attend required training sessions, maintaining a high level of competency across all front office procedures and relevant systems.
• Deliver an exceptional welcome experience — greeting guests professionally at the desk and over the phone.
• Assist with lobby tasks as required to support operational needs.
• Maintain an organised work environment and ensure all required forms, reports, checklists and documentation are completed correctly.
• Uphold brand standards and hotel policies at all times to maintain guest satisfaction and operational integrity.

Perform additional duties as assigned by the Front Office Manager to ensure efficient night operations and consistent guest service.

Qualifications

To be successful in this role, you will have:

• Previous 1-2 years’ experience working in Front Office or hotel outlets.
• Computer literate, with particularly strong knowledge of MS Excel.
• Previous experience of working in a hotel Finance Department preferred.
• Understanding of the responsibilities of other areas within the Finance Department preferred.
• Pride in ensuring the accuracy of work.
• Strong analytical skills.
• Excellent grooming standards.
• An ability to understand and navigate complex stakeholder environments.
• Strong focus and passion for hotel operations.
• Sound understanding of emerging trends in the industry.
• Confident and articulate communication, negotiation, relationship and networking skills.
• Time management skills with the ability to multitask.
• Strong personal integrity.
• Flexible and able to embrace and respond effectively to change.

Additional Information

Benefits/ What's in it for you?

• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide.
• Complimentary Duty Meal
• Mental health and well-being support initiatives, including Access to our Employee Assistance Program.

If you are passionate about the hospitality industry, meet the above criteria, and are eager to contribute to an evolving hotel, we want to hear from you!

The Sydney Boulevard Hotel is an unbranded property Managed by Accor.

Only candidates who have work rights will be considered.

Must have a valid NSW RSA.

Must be willing to undergo a police check.