Assistant Night Manager

Crowne Plaza Hotels & Resorts; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

IHG discounts

Leadership development

Professional environment

Job summary

Crowne Plaza Hotels & Resorts – Sydney CBD NSW is seeking a Full-Time Assistant Night Manager to oversee overnight front office operations, lead the night team, and be the key point of contact when issues arise.

You will manage Night Audit, resolve guest concerns with professionalism, ensure accurate financial reconciliation, and maintain security while coordinating handovers with the Front Office. This role offers leadership growth and a dynamic hotel environment.

Qualifications

• Experience in Front Office or Night Audit.
• Ability to work overnight shifts and on weekends/public holidays.
• Excellent communication and guest service.
• Proven leadership and decision-making.
• Working rights in Australia.

Responsibilities

• Support and supervise Night Audit and Front Office overnight operations.
• Complete Night Audit.
• Own overnight operation and act as senior contact when required.
• Handle guest concerns with professionalism and care.
• Ensure accurate completion of night audit reports and financial reconciliation.
• Maintain hotel security and safety standards during the night.
• Maintain proactive communication with the Front Office team and ensure complete handovers.
• Support and develop overnight team members, leading by example.

Skills

Front Office

Night Audit

Leadership

Communication

Guest Service

Problem Solving

Job description

Crowne Plaza Hotels & Resorts – Sydney CBD NSW

Our hotel never sleeps, and neither does great guest experience. We’re looking for a Full-Time Assistant Night Manager to support the hotel's smooth overnight operations, lead the night team, and be the go‑to person when it matters most.

If you’re calm under pressure, confident in making decisions, and enjoy working autonomously while still being part of a wider team, this could be the perfect next step for you.

What you’ll be doing:

• Supporting and supervising the Night Audit and Front Office overnight operations
• Completing Night Audit
• Taking ownership of the overnight operation and acting as the senior point of contact when required
• Handling guest concerns and incidents with professionalism and care
• Ensuring accurate completion of night audit procedures, reports, and financial reconciliation
• Maintaining hotel security and safety standards throughout the night
• Maintaining clear and proactive communication with the wider Front Office team, ensuring issues are followed through and handovers are accurate and complete.
• Supporting and developing overnight team members, leading by example and creating a collaborative night environment.

What we’re looking for:

• Previous experience in Front Office or Night Audit
• Strong problem‑solving skills and confidence working independently
• Excellent communication and guest service skills
• A natural sense of responsibility and leadership
• Ability to work overnight shifts on a rotating roster, including weekends and public holidays
• Working rights in Australia

What’s in it for you:

• Convenient location just a 5-minute walk from Town Hall
• Opportunity to grow your leadership and hotel management experience
• Supportive leadership team and structured handovers
• Discounts across IHG hotels worldwide
• A professional environment where your contribution genuinely matters

We are committed to creating an inclusive workplace where everyone feels respected, valued, and supported. Our differences make us stronger and help us deliver better experiences for our guests and each other.

We encourage applications from people of all backgrounds, cultures, genders, ages, abilities, and experiences. If you require any adjustments to participate in the recruitment process, please let us know — we’re happy to support you.