Hotel Operations Duty Manager | Guest Experience Lead

Affinity Migration Group Pty; Gladstone Regional; On-site; AUD 77,000 - 85,000; Full time

Job summary

EVT Connect Hospitality is seeking a Duty Manager in Brisbane to drive engagement and service quality across operations. You will manage daily activities, ensure policy compliance, and support hotel operating systems while coordinating with property teams.

The role requires leadership, a focus on profitability, and adherence to brand standards. Flexibility to support other properties and states may be required, with a strong emphasis on guest satisfaction.

Qualifications

• Experience in hotel operations and guest services.
• Ability to lead a diverse team and maintain high standards.
• Familiarity with brand standards and safety procedures.
• Excellent communication and problem-solving skills.

Responsibilities

• Maximise revenue through use of systems and processes.
• Oversee daily operations and staff rosters.
• Ensure guest satisfaction with service quality.
• Monitor costs and maintain budget efficiency.
• Provide training and performance feedback to team.

Skills

Guest service

Team leadership

Budgeting & cost control

Regulatory compliance

Staff training

Job description

EVT Connect Hospitality is seeking a Duty Manager in Brisbane to drive engagement and service quality across operations. You will manage daily activities, ensure policy compliance, and support hotel operating systems while coordinating with property teams.

The role requires leadership, a focus on profitability, and adherence to brand standards. Flexibility to support other properties and states may be required, with a strong emphasis on guest satisfaction.