Hotel All‑Rounder: Front Desk & Breakfast Expert

Accorhotel; Sydney; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Work Your Way program

Mentorship from Accor professionals

Collaborative team environment

Job summary

ibis Styles Sydney Central is seeking a motivated and enthusiastic full-time Hotel All-Rounder to join our team. You will work across Front Office, Mee So and breakfast service, gaining hands-on experience in day-to-day hotel operations while delivering exceptional, memorable service to our guests.

You’ll handle check-in/check-out, assist guests, promote facilities, and contribute to a seamless arrival experience, supporting Accor Live Limitless loyalty enrolments and guest satisfaction.

Qualifications

• Previous customer service experience, preferably within a hotel or hospitality environment.
• Strong computer skills, including Microsoft Office; experience with OPERA Cloud is highly regarded.
• The ability to remain calm under pressure, multitask effectively, and think on your feet to resolve guest concerns.
• Excellent communication skills and a high standard of personal presentation.
• A genuine passion for creating memorable guest experiences through authentic service.
• A positive, proactive attitude and a commitment to exceeding guest expectations.
• A valid NSW RSA, or the willingness to obtain one prior to commencement.

Responsibilities

• Delivering exceptional guest service from check‑in to check‑out and everywhere in between.
• Acting as the first point of contact for guests and visitors, creating a welcoming and positive first impression.
• Completing a variety of daily tasks across multiple departments, ensuring no two days are the same.
• Promoting hotel facilities and services, preparing coffees and beverages, and maintaining accurate guest accounts.
• Providing friendly, knowledgeable, and professional service to both internal and external guests at all times.
• Assisting guests with our self‑check‑in kiosks and ensuring a seamless arrival experience.
• Promoting the ALL – Accor Live Limitless loyalty program by educating guests on its benefits and encouraging enrolments.

Skills

Customer service

Communication

Multitasking

Calm under pressure

Professional presentation

Positive attitude

RSA

Tools

OPERA Cloud

Job description

ibis Styles Sydney Central is seeking a motivated and enthusiastic full-time Hotel All-Rounder to join our team. You will work across Front Office, Mee So and breakfast service, gaining hands-on experience in day-to-day hotel operations while delivering exceptional, memorable service to our guests.

You’ll handle check-in/check-out, assist guests, promote facilities, and contribute to a seamless arrival experience, supporting Accor Live Limitless loyalty enrolments and guest satisfaction.