Hotel All-Rounder - ibis Styles Sydney Central

Accorhotel; Sydney; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Work Your Way program

Mentorship from Accor professionals

Collaborative team environment

Job summary

ibis Styles Sydney Central is seeking a motivated and enthusiastic full-time Hotel All-Rounder to join our team. You will work across Front Office, Mee So and breakfast service, gaining hands-on experience in day-to-day hotel operations while delivering exceptional, memorable service to our guests.

You’ll handle check-in/check-out, assist guests, promote facilities, and contribute to a seamless arrival experience, supporting Accor Live Limitless loyalty enrolments and guest satisfaction.

Qualifications

• Previous customer service experience, preferably within a hotel or hospitality environment.
• Strong computer skills, including Microsoft Office; experience with OPERA Cloud is highly regarded.
• The ability to remain calm under pressure, multitask effectively, and think on your feet to resolve guest concerns.
• Excellent communication skills and a high standard of personal presentation.
• A genuine passion for creating memorable guest experiences through authentic service.
• A positive, proactive attitude and a commitment to exceeding guest expectations.
• A valid NSW RSA, or the willingness to obtain one prior to commencement.

Responsibilities

• Delivering exceptional guest service from check‑in to check‑out and everywhere in between.
• Acting as the first point of contact for guests and visitors, creating a welcoming and positive first impression.
• Completing a variety of daily tasks across multiple departments, ensuring no two days are the same.
• Promoting hotel facilities and services, preparing coffees and beverages, and maintaining accurate guest accounts.
• Providing friendly, knowledgeable, and professional service to both internal and external guests at all times.
• Assisting guests with our self‑check‑in kiosks and ensuring a seamless arrival experience.
• Promoting the ALL – Accor Live Limitless loyalty program by educating guests on its benefits and encouraging enrolments.

Skills

Customer service

Communication

Multitasking

Calm under pressure

Professional presentation

Positive attitude

RSA

Tools

OPERA Cloud

Job description

Hotel All-Rounder - ibis Styles Sydney Central

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Located on the doorstep of Surry Hills & Oxford Street, ibis Styles Sydney Central is the perfect destination for guests to experience all that Sydney has to offer!

We are seeking a motivated and enthusiastic full-time Hotel All-Rounder to join our team. In this dynamic role, you'll work a variety of shifts across Front Office, Mee So and our breakfast service. Gaining hands‑on experience in day‑to‑day hotel operations while delivering exceptional, memorable service to our guests.

What will you be doing?

• Delivering exceptional guest service from check‑in to check‑out and everywhere in between.
• Acting as the first point of contact for guests and visitors, creating a welcoming and positive first impression.
• Completing a variety of daily tasks across multiple departments, ensuring no two days are the same.
• Promoting hotel facilities and services, preparing coffees and beverages, and maintaining accurate guest accounts.
• Providing friendly, knowledgeable, and professional service to both internal and external guests at all times.
• Assisting guests with our self‑check‑in kiosks and ensuring a seamless arrival experience.
• Promoting the ALL – Accor Live Limitless loyalty program by educating guests on its benefits and encouraging enrolments.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Located on the doorstep of Surry Hills & Oxford Street, ibis Styles Sydney Central is the perfect destination for guests to experience all that Sydney has to offer!

We are seeking a motivated and enthusiastic full‑time Hotel All‑Rounder to join our team. In this dynamic role, you'll work a variety of shifts across Front Office, Mee So and our breakfast service. Gaining hands‑on experience in day‑to‑day hotel operations while delivering exceptional, memorable service to our guests.

What will you be doing?

• Delivering exceptional guest service from check‑in to check‑out and everywhere in between.
• Acting as the first point of contact for guests and visitors, creating a welcoming and positive first impression.
• Completing a variety of daily tasks across multiple departments, ensuring no two days are the same.
• Promoting hotel facilities and services, preparing coffees and beverages, and maintaining accurate guest accounts.
• Providing friendly, knowledgeable, and professional service to both internal and external guests at all times.
• Assisting guests with our self‑check‑in kiosks and ensuring a seamless arrival experience.
• Promoting the ALL – Accor Live Limitless loyalty program by educating guests on its benefits and encouraging enrolments.

Qualifications

To succeed in this role, you will bring:

• Previous customer service experience, preferably within a hotel or hospitality environment.
• Strong computer skills, including Microsoft Office; experience with OPERA Cloud is highly regarded.
• The ability to remain calm under pressure, multitask effectively, and think on your feet to resolve guest concerns.
• Excellent communication skills and a high standard of personal presentation.
• A genuine passion for creating memorable guest experiences through authentic service.
• A positive, proactive attitude and a commitment to exceeding guest expectations.
• A valid NSW RSA, or the willingness to obtain one prior to commencement.
• Flexible availability to work a rotating roster, including mornings, afternoons, evenings, weekends, and public holidays.

Additional Information

What’s in it for you

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed!

Our commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.