Assistant Front Office Manager - ibis Styles Sydney Central

Acco; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Mentorship by hospitality pros

Career progression opportunities

Diversity & Inclusion program

Job summary

ibis Styles Sydney Central, part of Accor, is seeking an enthusiastic Assistant Front Office Manager to lead guest services and front desk operations with a hands-on approach.

You will mentor the Front Office team, manage the 38-hour rotating roster, ensure brand standards, and deliver memorable guest experiences while collaborating with the Operations Manager and hotel leadership.

Qualifications

• Experience leading hotel front office operations or duty manager role.
• Strong guest service orientation and communication skills.
• Ability to mentor and develop a high-performing team.
• Familiarity with Opera Cloud or similar PMS is desirable.

Responsibilities

• Lead front office operations and guest experiences with a hands-on approach.
• Support and develop the Front Office team to ensure smooth daily operations.
• Uphold brand standards and deliver exceptional service to guests.
• Manage a rotating 38-hour roster including mornings, evenings, weekends and holidays.

Skills

Front Office Management

Guest Service

Team Leadership

Opera Cloud

Tools

Opera Cloud

Job description

• Full-time
• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Full-Time

Company Description

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.

Job Description

Located in the heart of Sydney CBD, ibis Styles Sydney Central is a vibrant and dynamic hotel where personality, great service and memorable guest experiences come together. We're on the lookout for a passionate Assistant Front Office Manager to bring their own style to our team and help lead our Heartists.

This is an excellent opportunity for an experienced Duty Manager to step into a leadership role and further develop their skills mentored by the Operations Manager and hotel leadership team.

As Assistant Front Office Manager, you'll be at the heart of guest experience, leading by example, supporting and developing the team, and ensuring the smooth day-to-day operation of the Front Office. You'll bring energy, fresh ideas and a hands-on approach while helping to create a positive team culture. You'll also play an important role in delivering exceptional service and ensuring every guest interaction reflects our brand standards.

Qualifications

Bring your own style to the role, along with:

• Previous experience as a hotel Duty Manager.
• A go-get-it attitude, with the confidence and initiative to take ownership and make things happen.
• A bold and curious mindset, bringing fresh ideas and looking for opportunities to improve the guest and team experience.
• A genuine passion for hospitality, with the ability to lead by example and inspire a high-performing team.
• Strong guest service and communication skills, with a focus on creating memorable guest experiences.
• Excellent organisational and problem-solving skills, with the ability to remain calm and solutions-focused in a fast-paced environment.
• Confidence supporting team training, development, rostering and day-to-day operations.
• Experience with Opera Cloud or a similar Property Management System is highly desirable.
• Flexibility to work a rotating 38-hour roster, including mornings, evenings, weekends and public holidays.

Additional Information

What’s In It For You?

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed!

Our Commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

To be considered for this position, you must have full and valid Australian working rights. Sponsorship is not available for this role.

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