Assistant Front Office Manager: Lead Guest Experience

ibis, ibis Styles, ibis budget; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Mentorship by Accor hospitality_prof

Opportunity to contribute to hotel ops

Work with passionate industry pros

Benefits Your Way

Job summary

ibis Styles Sydney Central, part of Accor, seeks an Assistant Front Office Manager to lead the heart of our guest experience in Sydney. You will mentor the Front Office team, drive service standards, and ensure smooth daily operations under the leadership of the Operations Manager and hotel leadership team.

Bring a proven Duty Manager background, a proactive, guest-focused mindset, and strong organizational skills to create memorable stays.

Qualifications

• Previous experience as a hotel Duty Manager.
• Go-get-it attitude with ownership and initiative.
• Bold and curious mindset with ideas to improve guest and team experience.
• Genuine passion for hospitality and ability to lead by example.
• Strong guest service and communication skills.
• Excellent organisational and problem-solving skills in fast-paced environments.
• Confidence in training, development, rostering and day-to-day operations.
• Experience with Opera Cloud or similar PMS.
• Flexibility to work a rotating 38-hour roster including mornings, evenings, weekends and public holidays.
• Valid Australian working rights.

Responsibilities

• Lead and mentor Front Office team to ensure exceptional guest experiences.
• Oversee day-to-day Front Office operations and guest interactions.
• Support operations manager and hotel leadership in guest service excellence.
• Collaborate with teams to maintain brand standards and smooth operation.

Skills

Hotel Duty Manager experience

Leadership

Guest service

Organisation & problem-solving

Team training & rostering

Opera Cloud familiarity

Roster flexibility

Australian working rights

Proactive attitude

Tools

Opera Cloud

Job description

ibis Styles Sydney Central, part of Accor, seeks an Assistant Front Office Manager to lead the heart of our guest experience in Sydney. You will mentor the Front Office team, drive service standards, and ensure smooth daily operations under the leadership of the Operations Manager and hotel leadership team.

Bring a proven Duty Manager background, a proactive, guest-focused mindset, and strong organizational skills to create memorable stays.