Assistant Front Office Manager | Lead Guest Experience

Xapply; Sydney; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Work Your Way

Mentorship by hospitality leaders

Be part of a diverse, dynamic team

Opportunities for career development

Job summary

Accor is seeking an Assistant Front Office Manager for ibis Styles Sydney Central to lead guest interactions and front desk operations. You will mentor the Front Office team, drive service excellence, and support daily operations with a hands-on approach.

The role requires a background as a Duty Manager, strong communication, and robust organisational skills to maintain brand standards and guest satisfaction.

Qualifications

• Previous experience as a hotel Duty Manager.
• Strong guest service and communication skills.
• Excellent organisational and problem-solving skills.
• Willingness to work mornings, evenings, weekends and public holidays on a rotating 38-hour roster.
• Australian working rights.

Responsibilities

• Lead front office operations and guest interactions to ensure high service standards.
• Support and develop the front office team.
• Ensure smooth day-to-day operation of the front desk and related services.
• Assist in rostering, training and maintaining brand standards.

Skills

Duty Manager experience

Guest service

People leadership

Communication skills

Problem solving

Organisational skills

Job description

Accor is seeking an Assistant Front Office Manager for ibis Styles Sydney Central to lead guest interactions and front desk operations. You will mentor the Front Office team, drive service excellence, and support daily operations with a hands-on approach.

The role requires a background as a Duty Manager, strong communication, and robust organisational skills to maintain brand standards and guest satisfaction.