Hotel All-Rounder - ibis Styles Sydney Central

SmartRecruiters, Inc.; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

ibis Styles Sydney Central, part of the Accor network, is seeking a motivated Hotel All-Rounder. You will rotate across Front Office, Mee So and breakfast service, delivering memorable guest experiences with a proactive, friendly approach.

Based in Surry Hills, you’ll handle check-in/out, guest inquiries, and promote loyalty programs while working a rotating roster including weekends and public holidays.

Qualifications

• Previous customer service experience, preferably within a hotel or hospitality environment.
• Strong computer skills, including Microsoft Office; experience with OPERA Cloud is highly regarded.
• Ability to remain calm under pressure, multitask effectively, and resolve guest concerns.
• Excellent communication skills and a high standard of personal presentation.
• Genuine passion for creating memorable guest experiences through authentic service.
• Positive, proactive attitude and commitment to exceeding guest expectations.
• A NSW RSA certificate or willingness to obtain one prior to commencement.
• Flexible availability to work a rotating roster, including mornings, afternoons, evenings, weekends, and public holidays.

Responsibilities

• Delivering exceptional guest service from check-in to check-out and everywhere in between.
• Acting as the first point of contact for guests and visitors, creating a welcoming and positive first impression.
• Completing a variety of daily tasks across multiple departments, ensuring no two days are the same.
• Promoting hotel facilities and services, preparing coffees and beverages, and maintaining accurate guest accounts.
• Providing friendly, knowledgeable, and professional service to both internal and external guests at all times.
• Assisting guests with our self-check-in kiosks and ensuring a seamless arrival experience.
• Promoting the ALL – Accor Live Limitless loyalty program by educating guests on its benefits and encouraging enrolments.

Skills

Customer service

Microsoft Office

OPERA Cloud

Tools

OPERA Cloud

Job description

Hotel All-Rounder - ibis Styles Sydney Central

• Full-time
• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Full-Time

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Located on the doorstep of Surry Hills & Oxford Street, ibis Styles Sydney Central is the perfect destination for guests to experience all that Sydney has to offer!

We are seeking a motivated and enthusiastic full-time Hotel All-Rounder to join our team. In this dynamic role, you'll work a variety of shifts across Front Office, Mee So and our breakfast service. Gaining hands‑on experience in day-to-day hotel operations while delivering exceptional, memorable service to our guests.

What will you be doing?

• Delivering exceptional guest service from check-in to check-out and everywhere in between.
• Acting as the first point of contact for guests and visitors, creating a welcoming and positive first impression.
• Completing a variety of daily tasks across multiple departments, ensuring no two days are the same.
• Promoting hotel facilities and services, preparing coffees and beverages, and maintaining accurate guest accounts.
• Providing friendly, knowledgeable, and professional service to both internal and external guests at all times.
• Assisting guests with our self-check-in kiosks and ensuring a seamless arrival experience.
• Promoting the ALL – Accor Live Limitless loyalty program by educating guests on its benefits and encouraging enrolments.

To succeed in this role, you will bring:

• Previous customer service experience, preferably within a hotel or hospitality environment.
• Strong computer skills, including Microsoft Office; experience with OPERA Cloud is highly regarded.
• The ability to remain calm under pressure, multitask effectively, and think on your feet to resolve guest concerns.
• Excellent communication skills and a high standard of personal presentation.
• A genuine passion for creating memorable guest experiences through authentic service.
• A positive, proactive attitude and a commitment to exceeding guest expectations.
• A valid NSW RSA, or the willingness to obtain one prior to commencement.
• Flexible availability to work a rotating roster, including mornings, afternoons, evenings, weekends, and public holidays.

What’s in it for you

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.