Remote Reservations Agent — Guest Experience Pro

Vetpartners; Australia; Remote; AUD 55,000 - 75,000; Full time

Job summary

Holiday Rental Specialists is seeking a Reservations Agent for a remote role in Australia. You will manage reservation enquiries from first contact through to confirmation, helping guests find ideal properties while upholding our high service standards. Working hours are Thursday to Monday, 9am–5pm NSW Time.

You’ll also support revenue tasks like pricing and minimum stay changes, collaborating with the broader team to ensure accurate bookings and a seamless guest journey.

Qualifications

• Experience in reservations, customer service, travel, hospitality or a similar fast-paced environment.
• Strong communication skills and a genuine passion for delivering excellent customer service.
• Proactive, solutions-focused approach with ability to manage guest enquiries independently.
• Excellent attention to detail, organisation and ability to manage competing priorities.
• Confidence using computer systems and ability to learn new platforms quickly.
• Commercial mindset with focus on converting enquiries into bookings.
• Collaborative team player willing to support wider team when needed.
• Flexible to work rostered shifts, including weekends and public holidays.

Responsibilities

• Managing reservation enquiries and bookings across phone, email and other communication channels
• Converting enquiries into bookings by understanding guest needs and recommending suitable properties
• Providing clear, timely and friendly communication throughout the booking process
• Processing payments, managing booking changes and maintaining accurate reservation records
• Handling guest questions and resolving booking issues with professionalism and sound judgement
• Building a strong understanding of our property portfolio, booking systems and reservation processes
• Working closely with property management, guest services and operations teams to support a seamless guest experience
• Identifying opportunities to improve the reservations process and contribute to team performance
• Supporting the team through peak periods, when responsiveness, attention to detail and collaboration are especially important
• Help to increase the number of direct bookings by building relationships with corporate travel agents
• Assist with revenue management tasks to optimize prices across our portfolio

Skills

Reservations experience

Strong communication

Proactive mindset

Attention to detail

Tech savviness

Conversion mindset

Team player

Flexible schedule

Job description

Holiday Rental Specialists is seeking a Reservations Agent for a remote role in Australia. You will manage reservation enquiries from first contact through to confirmation, helping guests find ideal properties while upholding our high service standards. Working hours are Thursday to Monday, 9am–5pm NSW Time.

You’ll also support revenue tasks like pricing and minimum stay changes, collaborating with the broader team to ensure accurate bookings and a seamless guest journey.