Guest Reservations Specialist — Elevate Guest Stays

Rydges World Square; Sydney; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

50% off dining and stays across EVT/Ry

$2 movie tickets + discounts on Gold/カ

Seasonal perks at Thredbo

Rapid career growth across our hotel &

Paid parental leave

Job summary

Rydges World Square invites a friendly Reservations Agent to join our Sydney team. You will handle bookings by phone, email and online chat, helping guests choose rooms, rates and packages while growing direct bookings and revenue.

You’ll be a confident communicator who thrives in a fast-paced environment, delivering excellent guest service and supporting seamless check-in/check-out processes.

Qualifications

• Experience in customer service within a hotel or resort preferred.
• Excellent communication and a friendly, professional demeanor.
• Ability to juggle multiple bookings and guest inquiries efficiently.

Responsibilities

• Handle bookings via phone, email and online chat to convert inquiries into confirmed reservations.
• Promote hotel services, offers and upgrades to increase direct bookings.
• Log guest feedback and manage profiles to improve guest experience and reporting.
• Coordinate with hotel teams to ensure smooth check-in/check-out and guest satisfaction.
• Support team with additional duties to maintain smooth operations.

Skills

Customer service

Hotel/resort experience

English fluency

Multitasking

Opera PMS

Education

High school diploma or equivalent

Tools

Opera PMS

Job description

Rydges World Square invites a friendly Reservations Agent to join our Sydney team. You will handle bookings by phone, email and online chat, helping guests choose rooms, rates and packages while growing direct bookings and revenue.

You’ll be a confident communicator who thrives in a fast-paced environment, delivering excellent guest service and supporting seamless check-in/check-out processes.