Booking Operations Coordinator

Hvo; Singleton Council; On-site; AUD 34,000 - 41,000; Part time

Benefits offered by this job

25% casual loading

12% superannuation

Job summary

SRG Hospitality’s central reservations team seeks a sharp, organised Casual Reservations Coordinator to manage bookings for our Sydney venues. You’ll be the first voice guests hear, ensuring accurate booking sheets and warm, effective responses to enquiries.

You’ll handle reservations across phone, email and online channels, maintain guest profiles, and assist with group or special-occasion bookings. This casual role requires weekend availability and full working rights in Australia.

Qualifications

• Previous hospitality experience (essential)
• Strong attention to detail; one wrong date or allergy note matters
• Availability for weekend shifts (at least one day each weekend)
• Previous administration experience (welcomed)
• Previous experience as a Reservations Coordinator (preferred)
• Knowledge of SevenRooms (preferred)

Responsibilities

• Manage reservations, amendments and cancellations across phone, email and online channels
• Keep guest profiles accurate and detailed: preferences, dietary requirements, occasions
• Coordinate with venue managers so every service starts with a clean, accurate booking sheet
• Handle guest enquiries with warmth and follow them through to resolution
• Support group and special-occasion bookings, passing larger enquiries to our Sales & Events team

Skills

Hospitality experience

Attention to detail

Weekend availability

Administration experience

Reservations coordination

SevenRooms

Tools

SevenRooms

Job description

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SRG Hospitality | Central Reservations | Sydney NSW | Casual | Immediate start

The busiest dining rooms in Sydney start with a booking. We’re looking for a sharp, organised Casual Reservations Coordinator to join our central reservations team and help make every guest’s experience start right, from the first call.

THE ROLE

Sitting within SRG Hospitality’s central reservations team, you’ll manage bookings and guest enquiries across our portfolio of waterfront and landmark Sydney venues, including Aqua Dining, Ripples Milsons Point, The Nielsen, Akti and Riva Rose Bay.

You’ll be the first voice many of our guests hear, and the reason the venue team knows exactly who’s walking through the door and what will make their night.

WHAT YOU’LL DO

• Manage reservations, amendments and cancellations across phone, email and online channels
• Keep guest profiles accurate and detailed: preferences, dietary requirements, occasions
• Coordinate with venue managers so every service starts with a clean, accurate booking sheet
• Handle guest enquiries with warmth and follow them through to resolution
• Support group and special-occasion bookings, passing larger enquiries to our Sales & Events team

WHAT YOU’LL BRING

• Previous hospitality experience (essential)
• Strong attention to detail . In reservations, one wrong date or missed allergy note matters
• Availability for weekend shifts , at least one day each weekend
• Previous administration experience (welcomed)
• Previous experience as a Reservations Coordinator (preferred, not essential)
• Knowledge of SevenRooms (preferred)
• Full working rights in Australia

HOURS & PAY

• Casual role, shifts rostered between 9am and 8pm
• Paid under the Restaurant Industry Award 2020 (MA ), including 25% casual loading, plus 12% superannuation

SRG Hospitality is one of Sydney’s most distinctive restaurant groups: a family-founded collection of venues, each with its own personality and all sharing the