Hospitality Manager

Gurner Group Wellness Operations Pty Ltd; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Saint Haven in St Kilda is seeking a polished Hospitality Manager to lead luxury hospitality operations within a private club. You will drive the day-to-day experience, develop an expert team and ensure the highest standards of service for discerning members.

You will manage labour, costs and service performance with a commercial mindset, while maintaining meticulous attention to detail and flexibility to work mornings, evenings and weekends as required.

Qualifications

• Demonstrated leadership experience within premium hospitality, luxury hotels, private clubs or high-end food and beverage operations.
• Strong understanding of hospitality operations, service delivery and team management.
• Proven ability to lead, coach and develop teams to deliver exceptional results.
• A commercial mindset with experience managing labour, operational costs and service performance.
• Exceptional communication skills and confidence engaging with discerning members and guests.
• A proactive, solutions-focused approach with meticulous attention to detail.
• Flexibility to work across mornings, evenings and weekends as operationally required.
• Full, unrestricted working rights in Australia.

Responsibilities

• Lead hospitality team to consistently deliver personalised, six-star service.
• Oversee daily hospitality operations, ensuring exceptional service standards and operational efficiency.
• Build strong relationships with members and proactively respond to their needs and feedback.
• Manage team performance, rostering, training and service standards.
• Drive a culture of accountability, attention to detail and continuous improvement.
• Support food and beverage operations, maintaining quality, presentation and service excellence.
• Work closely with the Club General Manager to enhance member engagement, satisfaction and retention.
• Maintain operational standards, compliance and effective cost management.

Skills

Leadership

Team management

Communication

Customer service

Problem solving

Tools

POS software

Job description

Hospitality Manager | Saint Haven St Kilda

About Saint Haven

Saint Haven is redefining the private club experience in Australia, combining exceptional design, world-class wellness facilities, premium hospitality and personalised six-star service.

Our Private Clubs offer an exclusive environment where every detail is considered, and our commitment to exceptional member experiences is at the heart of everything we do.

We are seeking an experienced and commercially minded Hospitality Manager to lead hospitality operations at our St Kilda Private Club, ensuring the highest standards of service, team performance and member satisfaction.

The Role

Reporting to the Club General Manager, you will oversee the day-to-day hospitality experience, leading your team to deliver seamless operations and exceptional service.

Key responsibilities include:

Leading and developing the hospitality team to consistently deliver personalised, six-star service.

Overseeing daily hospitality operations, ensuring exceptional service standards and operational efficiency.

Building strong relationships with members and proactively responding to their needs and feedback.

Managing team performance, rostering, training and service standards.

Driving a culture of accountability, attention to detail and continuous improvement.

Supporting food and beverage operations, maintaining quality, presentation and service excellence.

Working closely with the Club General Manager to enhance member engagement, satisfaction and retention.

Maintaining operational standards, compliance and effective cost management.

About You

We are seeking a polished and hands-on hospitality leader with a passion for luxury service and developing high-performing teams.

You will bring:

Demonstrated leadership experience within premium hospitality, luxury hotels, private clubs or high-end food and beverage operations.

A strong understanding of hospitality operations, service delivery and team management.

Proven ability to lead, coach and develop teams to deliver exceptional results.

A commercial mindset with experience managing labour, operational costs and service performance.

Exceptional communication skills and confidence engaging with discerning members and guests.

A proactive, solutions-focused approach with meticulous attention to detail.

Flexibility to work across mornings, evenings and weekends as operationally required.

Full, unrestricted working rights in Australia.

Why Join Saint Haven?

Career development and progression opportunities within a growing luxury private club brand.

Paid parental leave and birthday leave.

Work within an exceptional, design-led environment.

Join a team committed to setting new standards in luxury hospitality and member experience.

Your application will include the following questions:

• How many years of hotel management experience do you have?
• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Hospitality Manager?
• Do you hold a current Responsible Service of Alcohol (RSA) certificate?
• Do you have experience leading agile teams?
• Do you have management experience within a fine dining restaurant?
• Do you hold a current Food Safety certificate?
• Do you have experience using point of sale (POS) software?

What can I earn as a Hospitality Manager