Hospitality Manager

Gurner Group; Saint Kilda Junction; On-site; AUD 120,000 - 180,000; Full time

Job summary

Saint Haven in St Kilda is seeking an experienced Hospitality Manager to lead luxury private club operations, delivering six-star service and exceptional member experiences.

Reporting to the Club General Manager, you will oversee daily hospitality, develop the team, manage rostering, training and service standards, and work closely with food and beverage operations to maintain quality and costs.

Qualifications

• Proven leadership in premium hospitality or luxury clubs.
• Strong understanding of hospitality operations and team management.
• Experience coaching and developing high-performing teams.
• Commercial mindset with cost and labour management.
• Excellent communication with discerning members and guests.
• Detail-oriented, proactive problem-solver.
• Availability to work mornings, evenings, and weekends.
• Full, unrestricted working rights in Australia.

Responsibilities

• Leading and developing the hospitality team to deliver six-star service.
• Overseeing daily hospitality operations and service standards.
• Building relationships with members and responding to their needs.
• Managing rostering, training and service standards.
• Driving accountability and continuous improvement.
• Supporting food and beverage operations with quality and presentation.
• Working with the Club General Manager to enhance engagement and retention.
• Maintaining operational standards, compliance and cost management.

Job description

Hospitality Manager | Saint Haven St Kilda

About Saint Haven

Saint Haven is redefining the private club experience in Australia, combining exceptional design, world-class wellness facilities, premium hospitality and personalised six-star service.

Our Private Clubs offer an exclusive environment where every detail is considered, and our commitment to exceptional member experiences is at the heart of everything we do.

We are seeking an experienced and commercially minded Hospitality Manager to lead hospitality operations at our St Kilda Private Club, ensuring the highest standards of service, team performance and member satisfaction.

The Role

Reporting to the Club General Manager, you will oversee the day-to-day hospitality experience, leading your team to deliver seamless operations and exceptional service.

Key responsibilities include:

• Leading and developing the hospitality team to consistently deliver personalised, six-star service.
• Overseeing daily hospitality operations, ensuring exceptional service standards and operational efficiency.
• Building strong relationships with members and proactively responding to their needs and feedback.
• Managing team performance, rostering, training and service standards.
• Driving a culture of accountability, attention to detail and continuous improvement.
• Supporting food and beverage operations, maintaining quality, presentation and service excellence.
• Working closely with the Club General Manager to enhance member engagement, satisfaction and retention.
• Maintaining operational standards, compliance and effective cost management.

About You

We are seeking a polished and hands-on hospitality leader with a passion for luxury service and developing high-performing teams.

You will bring:

• Demonstrated leadership experience within premium hospitality, luxury hotels, private clubs or high-end food and beverage operations.
• A strong understanding of hospitality operations, service delivery and team management.
• Proven ability to lead, coach and develop teams to deliver exceptional results.
• A commercial mindset with experience managing labour, operational costs and service performance.
• Exceptional communication skills and confidence engaging with discerning members and guests.
• A proactive, solutions-focused approach with meticulous attention to detail.
• Flexibility to work across mornings, evenings and weekends as operationally required.
• Full, unrestricted working rights in Australia.

Why Join Saint Haven?

• Exclusive Saint Haven membership benefits.
• Career development and progression opportunities within a growing luxury private club brand.
• Paid parental leave and birthday leave.
• Work within an exceptional, design-led environment.
• Join a team committed to setting new standards in luxury hospitality and member experience.

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