Experience Leader (Duty Manager)

Gurner Group; Saint Kilda Junction; On-site; AUD 34,000 - 44,000; Part time

Job summary

Saint Haven in St Kilda is seeking an experienced Experience Leader to deliver six-star service and create memorable member experiences within a luxury private club.

You will engage with members, build relationships and uphold pristine standards across mornings, evenings and weekends on a rotating roster, with full Australian work rights.

Qualifications

• Experience in premium hospitality, luxury hotels or private clubs.
• Exceptional interpersonal and communication skills.
• Polished, professional presentation and genuine passion for service.
• Ability to engage with members and deliver personalised experiences.
• Willingness to work mornings, evenings and weekends on a rotating roster.
• Full, unrestricted working rights in Australia.

Responsibilities

• Delivering personalised, six-star service to members and guests.
• Building genuine relationships and anticipating individual member needs.
• Ensuring a seamless and welcoming experience throughout the club.
• Managing member inquiries and requests with professionalism and discretion.
• Maintaining exceptional presentation and operational standards.
• Working collaboratively with the team to deliver a consistent, premium club experience.

Skills

Premium hospitality

Interpersonal skills

Professional presentation

Member engagement

Attention to detail

Weekend availability

Australian work rights

Job description

Experience Leader | Saint Haven St Kilda

Permanent Part-Time | St Kilda, Melbourne

About Saint Haven

Saint Haven is Australia's premium private club experience, bringing together exceptional design, world-class facilities, luxury hospitality and personalised six-star service.

Created for those who expect more, Saint Haven offers an exclusive environment where every detail is considered and every member interaction matters.

We are seeking an experienced and personable Experience Leader to join our St Kilda Private Club on a permanent part-time basis, commencing mid-November.

The Role

As an Experience Leader, you will play an important role in delivering the exceptional standards of hospitality and member experience that define Saint Haven.

Your responsibilities will include:

• Delivering personalised, six-star service to members and guests.
• Building genuine relationships and anticipating individual member needs.
• Ensuring a seamless and welcoming experience throughout the club.
• Managing member enquiries and requests with professionalism and discretion.
• Maintaining exceptional presentation and operational standards.
• Working collaboratively with the team to deliver a consistent, premium club experience.

About You

We are seeking a hospitality professional who understands the importance of exceptional service, attention to detail and creating memorable experiences.

You will bring:

• Experience in premium hospitality, luxury hotels, private clubs or a comparable service environment.
• Exceptional interpersonal and communication skills.
• A polished, professional presentation and genuine passion for service.
• Confidence in engaging with members and delivering personalised experiences.
• Strong attention to detail and a proactive approach.
• Availability to work mornings, evenings and weekends on a rotating roster.
• Full, unrestricted working rights in Australia.

Why Saint Haven?

• Exclusive Saint Haven membership benefits.
• Career development opportunities within a growing luxury private club brand.
• Paid parental leave and birthday leave.
• The opportunity to work in an exceptional, design-led environment alongside a passionate hospitality team.