Venue Manager

DNS Specialist Services; Sunshine Coast Regional; On-site; AUD 110,000 - 140,000; Full time

Job summary

DNS Specialist Services on the Sunshine Coast is seeking a Venue Manager to lead operations at Pacific Paradise QLD. You’ll drive guest experience, motivate a team, and ensure smooth service across all departments.

This role demands proven hospitality leadership, budgeting, compliance with health and licensing rules, and a hands-on approach to delivering exceptional customer service and revenue growth.

Qualifications

• RMLV, Approved Manager’s License, Gaming Nomination & License are required.
• RSA and RSG certifications are mandatory for Queensland venues.
• Food Safety Supervisor certification is needed to comply with health regulations.

Responsibilities

• Oversee daily operations across all departments, ensuring a seamless guest experience.
• Lead, motivate, and develop a high-performing team.
• Drive revenue growth through innovative strategies and events while delivering exceptional service.
• Manage budgets and financial reporting with strong cost controls.
• Ensure compliance with regulatory and health and safety requirements.
• Foster relationships with the local community and enhance the venue’s reputation.

Skills

Leadership

Budgeting

Forecasting

Communication

Interpersonal

Problem solving

Customer service

Team management

Health & safety

Education

RMLV

Approved Manager’s License

Gaming Nomination & License

QLD RSA

QLD RSG

Food Safety Supervisor

Tools

POS systems

Hospitality management software

Job description

DNS Specialist Services – Pacific Paradise QLD

This well-loved Sunshine Coast pub has become a local favourite, known for its welcoming atmosphere, loyal customer base, and vibrant food and beverage offering. Supported by a respected hospitality group, the venue is recognised for its warm service, positive team culture, and opportunities for professional growth.

About the Role

As Venue Manager, you'll be at the heart of creating an exceptional customer experience and a thriving team culture. Leading from the front, you'll inspire and support your team to deliver outstanding service, drive performance, and build a strong sense of community.

What We're Looking For:

• Proven experience as a Venue Manager or in a senior leadership role within the hospitality industry.
• Strong financial acumen and experience in budgeting and forecasting.
• Excellent communication and interpersonal skills.
• Ability to lead by example and inspire your team to deliver excellence.
• Strong leadership and problem-solving skills, with the ability to effectively manage a team and make timely decisions
• A proactive, hands-on approach with a passion for the hospitality industry and a commitment to delivering exceptional customer service
• Proficient in using various hospitality management software and point-of-sale systems
• A thorough understanding of health, safety, and licensing regulations applicable to the hospitality industry

Tasks & responsibilities

• Oversee daily operations across all departments, ensuring a seamless guest experience.
• Lead, motivate, and develop a high-performing team.
• Drive revenue growth through innovative strategies, creating unique events and exceptional customer service.
• Manage budgets and financial reporting, ensuring cost controls are in place.
• Ensure compliance with all regulatory and health & safety requirements.
• Foster relationships with the local community and enhance the hotel's reputation.

Qualifications

• RMLV (Responsible Management of Licensed Venues)
• Approved Manager’s License
• Gaming Nomination & License
• QLD RSA (Responsible Service of Alcohol)
• QLD RSG (Responsible Service of Gambling)
• Food Safety Supervisor

Join Our Team

If you’re passionate about hospitality and thrive in a supportive, one-of-a-kind environment, we’d love to hear from you.