Hospitality All-Rounder: Elevate Guest Experience

Accor Apartments & Realty; Cairns Regional; On-site; AUD 42,000 - 60,000; Full time

Job summary

Accor Apartments & Realty in Cairns seeks a Hotel All Rounder to seamlessly rotate between Housekeeping, Food & Beverage, and Front Office, delivering exceptional guest experiences. You will care for guests, maintain cleanliness, assist with outlets and events, and work with a diverse team to ensure memorable stays.

Flexibility for nights, weekends, and holidays is essential in this role. Previous hospitality experience is valued; RSA certification may be required.

Qualifications

• Previous experience in a customer facing hospitality role is a plus.
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory.
• Genuine passion for guest care, engaging with patrons and collaborating within a team of diverse professionals.
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays.
• Strong work ethic, reliable and a commitment to excellence.
• Your problem-solving skills and unwavering positivity come into play when challenges arise.

Responsibilities

• Cleaning guest rooms and public spaces all of which are crucial to creating an outstanding first impression
• Use cleaning materials and chemicals with care, adhering to safety protocols to maintain a secure environment
• Offer personalised food and beverage suggestions, whether in our outlets or during events leaving a lasting impression on our guests
• Proactively source information to expand your product knowledge
• Be the go-to source for information on neighbourhood hotspots and must-visit gems
• From check-in to check-out, you will be at the forefront of delivering exceptional hospitality, ensuring that our guests have a memorable stay
• Confidently communicate with both guests and colleagues enabling seamless teamwork

Skills

Customer-facing experience

Guest care passion

Flexible schedule

Strong work ethic

Problem solving

Education

RSA qualification

Job description

Accor Apartments & Realty in Cairns seeks a Hotel All Rounder to seamlessly rotate between Housekeeping, Food & Beverage, and Front Office, delivering exceptional guest experiences. You will care for guests, maintain cleanliness, assist with outlets and events, and work with a diverse team to ensure memorable stays.

Flexibility for nights, weekends, and holidays is essential in this role. Previous hospitality experience is valued; RSA certification may be required.