Guest Experience Concierge – Front Desk All‑Rounder

Accor Apartments & Realty; Sydney; On-site; AUD 45,000 - 58,000; Full time

Benefits offered by this job

Valet parking

Flexible shifts

Job summary

Accor Apartments & Realty is seeking a Front Office All Rounder to welcome guests, manage reservations, and assist with upgrades to enhance stays. You will be the first point of contact for inquiries, cancellations, and room allocations, ensuring smooth check-ins and delightful experiences.

Based in Sydney, this on-site role requires customer service excellence, familiarity with reservation systems, and a flexible shift pattern including evenings, weekends, and holidays.

Qualifications

• Experience in hospitality or guest-facing roles preferred.
• Proficient in handling inquiries, reservations, and modifications.
• Capable of upselling room upgrades and amenities.

Responsibilities

• Manage reservations via phone, email, and online channels with accurate information on availability and rates.
• Serve as the first point of contact for inquiries, changes, and cancellations.
• Allocate rooms based on guest preferences and business needs; ensure smooth check-ins/check-outs.

Skills

Customer service

Communication

Hospitality experience

Reservation systems

Problem solving

Team player

Flexible schedule

Driver's licence

Tools

Property management system

Job description

Accor Apartments & Realty is seeking a Front Office All Rounder to welcome guests, manage reservations, and assist with upgrades to enhance stays. You will be the first point of contact for inquiries, cancellations, and room allocations, ensuring smooth check-ins and delightful experiences.

Based in Sydney, this on-site role requires customer service excellence, familiarity with reservation systems, and a flexible shift pattern including evenings, weekends, and holidays.