Hospital Switchboard Specialist - Flexible Hours

Townsville Hhs; Townsville City; On-site; AUD 69,000 - 77,000; Full time

Benefits offered by this job

Salary range: $49.97 - $55.57 p.h. (AO

Locality allowance

12.75% employer superannuation

Salary sacrificing options

Job summary

Townsville HHS is seeking a confident switchboard operator to provide a professional and courteous service to staff and patients. You will manage calls, direct enquiries, and coordinate with hospital teams to ensure timely action within set timeframes.

Strong communication, customer service experience, and familiarity with Microsoft Word and Excel are essential. Flexibility with varied hours and a team‑oriented approach are important in this role at Townsville HHS.

Qualifications

• Excellent communication skills and a customer‑focused approach.
• Experience in general office and reception duties, preferably in Health Care.
• Ability to work with minimal supervision and exercise discretion in problem resolution.

Responsibilities

• Provide a professional and courteous switchboard service to staff and customers.
• Respond within appropriate timeframes and take appropriate action.
• Support patient care and hospital operations as part of the Switchboard team.

Skills

Communication

Customer service

Office & reception duties

Microsoft Word

Microsoft Excel

Teamwork

Problem solving

Tools

Switchboard systems

Telecommunications software

Job description

Townsville HHS is seeking a confident switchboard operator to provide a professional and courteous service to staff and patients. You will manage calls, direct enquiries, and coordinate with hospital teams to ensure timely action within set timeframes.

Strong communication, customer service experience, and familiarity with Microsoft Word and Excel are essential. Flexibility with varied hours and a team‑oriented approach are important in this role at Townsville HHS.