Patient Services Specialist - Flexible Hours & Impact

Queensland Health; Townsville City; On-site; AUD 81,000 - 99,000; Full time

Job summary

Townsville Hospital and Health Service is seeking experienced administrative staff to join the Prisoner Health Service network in Townsville. This role provides high‑quality administrative support, works with a supportive team, and helps create positive experiences for patients.

Permanent full-time or part-time positions are available with hours negotiable. Applicants must have advanced customer service skills for a public health setting, a valid class C vehicle licence, and be prepared for

Qualifications

• Advanced customer service experience in a public health setting.
• High level written, verbal and interpersonal skills to liaise with customers and stakeholders.
• Queensland Corrective Services criminal history clearance is required.
• Must operate a class C motor vehicle with appropriate licence endorsement.
• This is a Vaccine Preventable Disease (VPD) risk role.
• Probation period may apply.
• Pre-employment checks will be conducted.

Responsibilities

• Provide high-quality administrative support across multiple facilities.
• Collaborate with a supportive team to deliver patient-centered experiences.
• Assist in creating positive experiences for patients at every stage of their journey.

Skills

Customer service

Verbal communication

Interpersonal skills

Job description

Townsville Hospital and Health Service is seeking experienced administrative staff to join the Prisoner Health Service network in Townsville. This role provides high‑quality administrative support, works with a supportive team, and helps create positive experiences for patients.

Permanent full-time or part-time positions are available with hours negotiable. Applicants must have advanced customer service skills for a public health setting, a valid class C vehicle licence, and be prepared for