Telephonist/Receptionist

NSW Health; Sydney; On-site; AUD 69,000 - 73,000; Full time

Benefits offered by this job

Salary packaging

NSW Health Mobility

Study leave

Fitness Passport

Private health discount

Job summary

NSW Health's St Vincent’s Public Hospital in Sydney is seeking a Telephonist/Receptionist for the Switchboard. This permanent full-time role greets patients and staff by phone, handles urgent situations, and supports critical hospital operations on a 7-day rotating roster, including day and evening shifts.

The successful candidate will have switchboard or receptionist experience, strong communication skills, and the ability to stay calm under pressure while delivering compassionate patient

Qualifications

• Experience in switchboard/contact centre or receptionist roles.
• Excellent oral and written communication skills.
• Ability to stay calm and act quickly in emergencies.

Responsibilities

• Be the friendly, professional voice and face of St Vincent’s Hospital, welcoming and assisting patients, staff, and the public over the phone.
• Take charge in urgent situations, responding confidently to emergencies, contacting the Mental Health Crisis Team, and liaising with Security when needed.
• Provide compassionate support to callers experiencing distress, including challenges with drugs, alcohol, or mental health issues.
• Keep critical hospital Switchboard operations running smoothly by managing and updating medical rosters, directories, and administrative systems.
• Enjoy a dynamic, 7-day rotating roster that may include day, evening, overnight shifts, with main focus as Sacred Heart Receptionist (7:00 am – 8:30 pm daily).

Skills

Switchboard experience

Reception skills

Emergency response

Job description

Role title: Telephonist/Receptionist
Role type: Permanent full time
Role grade: Telephonist Level 2 (Year1-3)
Department and location: Switchboard, St Vincent’s Public Hospital, Sydney
Salary: $ 69,272.27 - $72,870.50 +super + salary packaging

Join a team built on a proud legacy of world-class care, true compassion, and deep community roots.

Founded by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat. As Sydney’s premier and iconic inner-city public hospital, we serve the entire population, providing world-class care to all people, including the most vulnerable in our community. Across our renowned precinct, we feature cutting-edge programs and surgery infrastructure, fostering clinical excellence and professional growth.

Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep.

Read on to explore this exciting role and the fantastic perks waiting for you here.

About the role

• Be the friendly, professional Voice and Face of St Vincent’s Hospital, welcoming and assisting patients, staff, and the public over the phone.
• Take charge in urgent situations, responding confidently to emergencies, contacting the Mental Health Crisis Team, and liaising with Security when needed.
• Provide compassionate support to callers experiencing distress, including challenges with drugs, alcohol, or mental health issues.
• Keep critical hospital Switchboard operations running smoothly by managing and updating medical rosters, directories, and administrative systems.
• Enjoy a dynamic, 7-day rotating roster that may include day, evening, overnight shifts, with your main focus as Sacred Heart Receptionist (7:00 am – 8:30 pm daily).

About you

Experienced and confident in challenging environments, with the ability to respond quickly and effectively in emergency situations.
Switchboard/contact centre or receptionist experience highly regarded, with strong skills in managing calls and enquiries professionally.
Excellent communication skills, both oral and written, with the ability to manage difficult situations and provide exceptional patient service independently.
Decision-makers under pressure, able to implement emergency procedures accurately and maintain calm in high-stress situations.
Professional and adaptable, well-presented with the ability to engage with staff, patients, and the public, and flexible to work night shifts as part of a rotating roster.

What we can offer you

• Exceptional Rewards: Competitive pay and not-for-profit salary packaging to maximise your income
• Seamless NSW Health Mobility: Smooth transfer of your qualifying service and leave entitlements
• World-Class: Be part of a renowned precinct alongside the Garvan & Victor Chang institutes
• Excellence: Premier heart/lung transplant program, advanced robotics, & pioneering HIV/AIDS initiatives
• Cutting-Edge Oncology: Deliver advanced cancer care and trials at the renowned Kinghorn Cancer Centre
• Community: Support vital programs for First Nations, homelessness, mental health, & drug and alcohol care
• Professional Advancement: Accelerate your career with study leave and Curran Foundation scholarships
• Health & Wellbeing: Fitness Passport, discounted private health, & cultural recognitions and celebrations

Sponsorship / work rights for Australia

Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Equal opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.

Respectfully, this role is not open to recruitment agencies.

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.