Home Specialist

Stockland; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Stockland seeks a Home Specialist to guide residential buyers from design through handover, delivering a seamless customer journey.

You will work with Sales, Builder partners, Project, Development, Marketing and Community teams to coordinate site visits, events and handovers while maintaining accurate customer records and processes.

Qualifications

• Experience assisting homebuyers or clients in residential settings.
• Ability to understand customer priorities and manage expectations.
• Strong communication and relationship-building across teams.
• Attention to detail in approvals, docs and workflows.
• Familiarity with CRM systems to track customer activity.

Responsibilities

• Guide customers from sales through design selections, construction and handover.
• Act as trusted contact for homebuyers and provide timely information.
• Coordinate site visits, events and home handovers with multiple teams.
• Maintain accurate customer records and support settlement forecasts.
• Manage risk and ensure a seamless, customer-focused journey.
• Collaborate with Sales, Builders, Development and Community teams.

Skills

Customer facing experience

Relationship skills

Communication skills

Organisation & attention to detail

CRM proficiency (Salesforce)

Tools

Salesforce

Job description

The Opportunity – Join us in shaping a better future for people, communities, and the planet.

A relationship focused Client Liaison for our residential building clients, also known as a 'Home Specialist' who combines exceptional customer facing skills with an understanding of residential building and the homebuyer journey. Home Specialist who combines exceptional customer facing skills with an understanding of residential building and the homebuyer journey.

What You’ll Do

As a Home Specialist within Halcyon Communities, you will guide customers from the completion of the sales process through design selections, construction, settlement, handover and their transition into community life.

Reporting to the Regional Sales Lead you will become a trusted point of contact for homebuyers. You will take the time to understand what matters to each customer, provide clear and timely information, and make the building journey feel personal, organised and seamless.

Working closely with Sales, Builder partners, Project, Development, Marketing and Community teams. You will facilitate site visits, customer events and home handovers. You will also maintain accurate customer records, manage expectations, resolve concerns and support settlement forecasts through considered risk management.

This is an opportunity to join Stockland’s established Halcyon Communities business and contribute to a strong pipeline of communities, homes and shared amenities. Customers can experience the community through a varied program of events, information sessions and opportunities to connect with current homeowners before moving into their new home.

About You

You understand residential building and are naturally comfortable working with people and know how to listen carefully, understand individual priorities and build trust over time. You can combine empathy with commercial judgement, maintaining a high standard of customer care while following established processes and managing risk appropriately.

You are motivated by quality customer outcomes rather than high volume transactions. You enjoy working at a considered pace, taking ownership of the details and supporting customers through an important life decision.

Experience & Skills That Count

• Customer facing experience within land lease communities, lifestyle communities, residential construction, new home building or a related built form environment
• A practical understanding of the residential building journey, including plans, design and colour selections, customer changes, construction milestones, settlement and handover
• Strong relationship and communication skills, with the ability to understand customer needs, manage expectations and resolve concerns calmly and professionally
• Demonstrated organisation and attention to detail, including the accurate management of customer approvals, correspondence, workflows and deadlines
• Confidence using customer relationship management systems such as Salesforce, with the ability to work collaboratively across Sales, Construction, Development and Community teams

The Right Mindset

• Customer focused: You take the time to understand what is important to each customer and create an experience they will confidently recommend
• Considered and accountable: You show sound judgement, follow established processes and balance customer needs with commercial, compliance and risk requirements
• Collaborative: You build trusted relationships across teams and take shared ownership of a seamless customer journey

The Stockland Proposition

We’re a community: a supportive, empowered team that works as one to create better places and experiences for everyone, including ourselves. We’re committed to building an inclusive workplace where diverse perspectives are welcomed, and everyone feels a genuine sense of belonging. If you need adjustments during the recruitment process, just let us know.