Warranty Leading Hand

Stockland; Roma; On-site; AUD 90,000 - 120,000; Full time

Job summary

Stockland is seeking a Warranty Leading Hand to oversee warranty rectification works across multiple communities from the Burpengary base. You will coordinate subcontractors and suppliers while ensuring homes meet Halcyon quality standards after handover, in a permanent full-time role.

You will work directly with homeowners, manage priorities, and support the Customer Care team to protect the homeowner experience and Halcyon’s reputation for quality.

Qualifications

• Trade qualification in Carpentry or building-related discipline.
• Experience as a Leading Hand or similar role in residential construction.
• Strong understanding of WHS requirements and QBCC standards.
• Experience coordinating subcontractors and suppliers.
• Good communication and problem-solving abilities with customers.

Responsibilities

• Coordinate warranty rectification works and ensure timely completion.
• Liaise with homeowners, subcontractors, suppliers and internal teams.
• Ensure all warranty works meet Halcyon's quality and safety standards.
• Protect homeowner experience and uphold Halcyon's reputation for quality.

Skills

Carpentry trade background

Leading Hand experience

WH&S knowledge

Subcontractor coordination

Communication skills

Tools

Microsoft Office

Job description

The Opportunity -

Help build places people love to live.

Join Halcyon and play a key role in delivering a positive homeowner experience across our communities.

As a Warranty Leading Hand, you'll undertake warranty rectification works, coordinate contractors and suppliers, and ensure homes continue to meet Halcyon's quality standards long after handover. This is a permanent full-time opportunity based in Burpengary.

We're Looking For

An experienced residential construction professional with a trade background and strong practical building knowledge. You'll enjoy working directly with homeowners, solving problems and delivering high-quality outcomes while supporting the broader Customer Care team.

What You'll Do

Support warranty operations across multiple Halcyon communities by completing and coordinating warranty works in line with quality, safety and customer service standards. You'll work closely with homeowners, subcontractors, suppliers and internal stakeholders to ensure warranty items are resolved efficiently and professionally. As part of the Customer Care team, you'll play an important role in protecting the homeowner experience and maintaining Halcyon's reputation for quality.

About You

You're a hands‑on construction professional who takes pride in delivering quality workmanship and great customer outcomes. You enjoy building positive relationships, managing competing priorities and finding practical solutions to building issues. This role offers the opportunity to work autonomously while contributing to a supportive and collaborative team.

Experience & Skills That Count

• Trade qualification in Carpentry or a building and construction related discipline.
• Experience as a Leading Hand, Carpenter, Warranty Technician or similar role within a residential construction environment.
• Strong understanding of residential construction practices, WHS requirements, building regulations and QBCC standards and tolerances.
• Demonstrated experience working with and coordinating subcontractors, suppliers and trades.
• Strong communication, customer service and problem-solving skills supported by sound Microsoft Office capability.

The Right Mindset

• A commitment to quality workmanship, accountability and customer satisfaction.
• A collaborative approach with the ability to build strong relationships with homeowners, contractors and colleagues.
• A proactive attitude with strong organisational skills and the ability to manage multiple priorities.

The Stockland Proposition

We’re a community: a supportive, empowered team that works as one to create better places and experiences for everyone, including ourselves. We’re committed to building an inclusive workplace where diverse perspectives are welcomed, and everyone feels a genuine sense of belonging. If you need adjustments during the recruitment process, just let us know.