Warranty Leading Hand

Stockland; Burpengary; On-site; AUD 70,000 - 95,000; Full time

Job summary

Halcyon is seeking a Warranty Leading Hand in Burpengary for a permanent full-time role. You will manage warranty rectification, coordinate subcontractors and suppliers, and ensure homes meet Halcyon's quality standards after handover.

Join a Customer Care team focused on delivering excellent homeowner experiences, communicating effectively with homeowners and trades, and maintaining Halcyon's reputation for quality in residential communities.

Qualifications

• Trade qualification in Carpentry or related discipline.
• Experience as Leading Hand, Carpenter, Warranty Technician or similar in residential construction.
• Strong understanding of residential construction practices, WHS, QBCC standards.
• Proven ability to coordinate subcontractors, suppliers and trades.
• Excellent communication and customer service skills.

Responsibilities

• Rectify and coordinate warranty works across Halcyon communities.
• Collaborate with homeowners, subcontractors, suppliers and internal teams.
• Ensure warranty items meet quality and safety standards.
• Contribute to protecting the homeowner experience and company reputation.

Skills

Carpentry skills

Warranty experience

Contractor coordination

Communication & problem solving

MS Office proficiency

Education

Trade qualification in Carpentry or building & construction

Tools

Microsoft Office

Job description

The Opportunity - Help build places people love to live.

Join Halcyon and play a key role in delivering a positive homeowner experience across our communities.

As a Warranty Leading Hand, you'll undertake warranty rectification works, coordinate contractors and suppliers, and ensure homes continue to meet Halcyon's quality standards long after handover. This is a permanent full-time opportunity based in Burpengary.

We're Looking For

An experienced residential construction professional with a trade background and strong practical building knowledge. You'll enjoy working directly with homeowners, solving problems and delivering high-quality outcomes while supporting the broader Customer Care team.

What You'll Do

Support warranty operations across multiple Halcyon communities by completing and coordinating warranty works in line with quality, safety and customer service standards. You'll work closely with homeowners, subcontractors, suppliers and internal stakeholders to ensure warranty items are resolved efficiently and professionally. As part of the Customer Care team, you'll play an important role in protecting the homeowner experience and maintaining Halcyon's reputation for quality.

About You

You're a hands-on construction professional who takes pride in delivering quality workmanship and great customer outcomes. You enjoy building positive relationships, managing competing priorities and finding practical solutions to building issues. This role offers the opportunity to work autonomously while contributing to a supportive and collaborative team.

Experience & Skills That Count

• Trade qualification in Carpentry or a building and construction related discipline.
• Experience as a Leading Hand, Carpenter, Warranty Technician or similar role within a residential construction environment.
• Strong understanding of residential construction practices, WHS requirements, building regulations and QBCC standards and tolerances.
• Demonstrated experience working with and coordinating subcontractors, suppliers and trades.
• Strong communication, customer service and problem-solving skills supported by sound Microsoft Office capability.

The Right Mindset

• A commitment to quality workmanship, accountability and customer satisfaction.
• A collaborative approach with the ability to build strong relationships with homeowners, contractors and colleagues.
• A proactive attitude with strong organisational skills and the ability to manage multiple priorities.

The Stockland Proposition

We're a community: a supportive, empowered team that works as one to create better places and experiences for everyone, including ourselves. We're committed to building an inclusive workplace where diverse perspectives are welcomed, and everyone feels a genuine sense of belonging. If you need adjustments during the recruitment process, just let us know.