Home Specialist

Stockland; Townsville City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Stockland in Queensland seeks a customer-focused Home Specialist to guide homebuyers from finishes to handover within the Halcyon community, on a 12-month fixed-term parental leave contract.

Based across Sunshine Coast and Moreton Bay, you will collaborate with sales, construction and community teams to create seamless experiences, coordinate design appointments, manage site visits and keep customers informed.

Qualifications

• Experience in customer service, customer care or administration
• Experience in property, construction or design preferred but not required
• Strong administration and organisational skills with the ability to manage multiple priorities and customer touchpoints.
• An eye for colour, design and detail, with an interest in helping customers make selections for their new home.
• Confidence engaging with customers and stakeholders, delivering clear communication and positive outcomes.

Responsibilities

• Join Stockland Communities' Halcyon business, supporting homebuyers through every stage of their new home journey while delivering exceptional customer experiences.
• This is based across our Sunshine Coast and Moreton Bay communities, partnering closely with sales, construction and community teams to create seamless customer experiences.
• Coordinate design and colour selection appointments, organise site visits, provide build updates and manage customer documentation throughout the construction process.
• Build strong relationships with homebuyers, answer questions, resolve issues and ensure customers always know what comes next in their journey.
• Support homeowner handovers, community events and customer engagement activities that contribute to homeowner delight, advocacy and referrals.

Skills

Customer service

Administration

Communication

Attention to detail

Colour/design awareness

Job description

The Opportunity – Join us in shaping a better future for people, communities, and the planet.

Help inspire places people love to live.

We're Looking For

A customer focused Home Specialist to join our Halcyon team on a 12 month fixed term parental leave contract. This is a unique opportunity to guide homebuyers through one of the most exciting journeys of their lives, from selecting finishes and colours through to handover and settling into their new community.

There is potential for this opportunity to be extended or become permanent in the future.

What You’ll Do

• Join Stockland Communities' Halcyon business, supporting homebuyers through every stage of their new home journey while delivering exceptional customer experiences.
• This is based across our Sunshine Coast and Moreton Bay communities, partnering closely with sales, construction and community teams to create seamless customer experiences.
• Coordinate design and colour selection appointments, organise site visits, provide build updates and manage customer documentation throughout the construction process.
• Build strong relationships with homebuyers, answer questions, resolve issues and ensure customers always know what comes next in their journey.
• Support homeowner handovers, community events and customer engagement activities that contribute to homeowner delight, advocacy and referrals.

About You

You're passionate about delivering exceptional customer experiences and enjoy building genuine relationships with people. You thrive in a fast paced environment where organisation, attention to detail and communication are key, and you're excited by the opportunity to support customers through one of the biggest milestones in their lives.

Experience & Skills That Count

• Experience in customer service, customer care or administration
• Experience in property, construction or design preferred but not required
• Strong administration and organisational skills with the ability to manage multiple priorities and customer touchpoints.
• An eye for colour, design and detail, with an interest in helping customers make selections for their new home.
• Confidence engaging with customers and stakeholders, delivering clear communication and positive outcomes.

The Right Mindset

• Warm, welcoming and customer focused, with a genuine desire to help others.
• Adaptable, proactive and eager to learn.
• A collaborative team player who takes pride in delivering high quality outcomes.

The Stockland Proposition

We’re a community: a supportive, empowered team that works as one to create better places and experiences for everyone, including ourselves. We’re committed to building an inclusive workplace where diverse perspectives are welcomed, and everyone feels a genuine sense of belonging. If you need adjustments during the recruitment process, just let us know.