Home Settlements Concierge & Sales Support (Hybrid)

Ingenia Communities; Cairns Regional; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Discounted accommodation

Employee share options

Novated lease options

Hybrid work options

26 weeks parental leave

Job summary

Ingenia Gordonvale Community in Cairns, Australia, is seeking a Settlements Lead to own the post-deposit journey for our future residents. You will build relationships and support residents from deposit, through build, to settlement day, coordinating with Sales, Development, Delivery, Legal and community teams.

You’ll be the trusted contact, keeping residents informed and excited while turning 'we bought a home' into 'we’re home'.

Qualifications

• Experience in property settlements or related customer-focused roles.
• Strong relationship-building skills and customer empathy.
• Excellent organisational skills with ability to manage multiple timelines.
• Clear, empathetic communicator who simplifies complex information.

Responsibilities

• Own the future resident journey from deposit to move-in.
• Maintain CRM records and coordinate with internal teams.
• Build and manage relationships with residents through build and settlement.
• Collaborate with Sales, Development, Delivery, Legal and community teams.

Skills

Relationship building

Organization skills

Communication

Problem solving

Job description

Ingenia Gordonvale Community in Cairns, Australia, is seeking a Settlements Lead to own the post-deposit journey for our future residents. You will build relationships and support residents from deposit, through build, to settlement day, coordinating with Sales, Development, Delivery, Legal and community teams.

You’ll be the trusted contact, keeping residents informed and excited while turning 'we bought a home' into 'we’re home'.