Sales Support, Home Settlements - Ingenia Gordonvale Community

Ingenia; Cairns Regional; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Heavily discounted accommodation at <i

Employee share options

Retailer discounts

Novated Lease options

Hybrid working options

Up to 26 weeks paid parental leave

Job summary

Ingenia, a growing ASX 200 listed owner and operator of land lease communities and holiday parks across Australia, seeks a Settlements Lead based at the Gordonvale Land Lease Community. You will own the post-deposit journey, supporting residents from build to settlement and move-in.

Collaborate with Sales, Development, Delivery, Legal and community teams to keep settlements on track, maintain CRM records, and turn buyers into residents who feel at home.

Qualifications

• Experience in property settlements or similar customer-focused roles.
• Strong relationship-building and communication skills.
• Highly organised with ability to manage multiple timelines.

Responsibilities

• Own the journey from deposit through construction, settlement and move-in.
• Build strong relationships with residents, keeping them informed and excited throughout their journey.
• Proactively manage build milestones, documentation, settlement requirements and follow-ups to keep progress on track.
• Work closely with Sales, Development, Delivery, Legal and community teams to identify roadblocks and keep settlements on schedule.
• Maintain accurate CRM records and ensure a smooth handover into the community when residents move in.

Skills

Relationship building

Organised

Customer-focused

Communication

Job description

At Ingenia, we're all about building belonging. As an ASX 200 listed company, Ingenia owns and operates a growing network of over 100 land lease communities and holiday parks across Australia. Our portfolio includes over 15,700 income-generating sites, with more than 11,000 residents calling our communities home, and over 1.2 million guest nights enjoyed annually across our holiday parks. Whether someone is staying for a weekend or settling in for years, we're focused on creating warm, inclusive spaces where people truly feel at home. Our people care deeply; about their work, their communities, and making a real difference. We're bold, customer-focused, and always improving. At Ingenia, you're empowered to grow, contribute, and create moments that matter. Do what matters. Know you matter. Join us and help bring great experiences to life, starting with you!

There's a big journey between "we've put down a deposit" and "we're ready to move in", and that's where you come in. We're looking for a Settlements Lead to own that journey for our future Ingenia residents, based out of our Gordonvale Land Lease Community. While the title is Settlements Lead, think of this role as a Sales Support for the post-home-deposit journey, building relationships and supporting residents from the moment they secure their new home, through the build, to settlement day. You'll be their trusted point of contact, keeping them informed, supported and excited while working closely with our internal teams to keep every home progressing. Ultimately, you'll help turn "we bought a home" into "we're home."

Benefits

• Heavily discounted accommodation at Ingenia Holiday Parks
• Employee share options
• Retailer discounts
• Novated Lease options
• Hybrid working options
• Up to 26 weeks paid parental leave

Key Responsibilities

• Own the future resident journey from deposit through construction, settlement and move-in
• Build strong relationships with residents, keeping them informed, supported and excited throughout their journey
• Proactively manage build milestones, documentation, settlement requirements and follow-ups to keep everything progressing
• Work closely with Sales, Development, Delivery, Legal and community teams to identify roadblocks and keep settlements on track
• Maintain accurate CRM records and support a smooth handover into the community when residents are ready to move in

About You

• Experience in property settlements, residential development, conveyancing, new home sales or a similar customer-focused role
• A natural relationship builder who enjoys supporting people through big life decisions
• Highly organised and confident managing multiple residents, homes and timelines at once
• A proactive problem solver who follows things through and keeps people informed along the way
• A clear, empathetic communicator who can make complex information feel simple, while understanding that buying a new home is a big deal for every resident

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

To learn more about what it's like to work with Ingenia, take a look at our LinkedIn page here.