Home Sales Settlements Coordinator - Ingenia's Lifestyle Gordonvale

Ingenia Communities Group; Cairns Regional; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Discounted accommodation

Employee share options

Retailer discounts

Novated lease options

Hybrid working

Parental leave (26 weeks)

Job summary

Ingenia Communities Group in Australia is seeking a Settlements Lead for the Lifestyle Gordonvale site. You will support customers from deposit through to settlement, guiding contracts, timelines and next steps, keeping momentum until settlement day.

Reporting to the Sales Manager, you will collaborate with Sales, Legal and Delivery teams, maintain CRM pipelines, and actively move deals forward while ensuring a smooth customer journey.

Qualifications

• Enjoy building relationships and empathetically supporting customers through big life decisions.
• Like managing multiple clients at different stages of a journey.
• Are proactive, organised and naturally follow things through.
• Communicate clearly and confidently, especially simplifying complex information.
• Have experience in property, real estate, sales support, or similar customer-facing roles.

Responsibilities

• Support a portfolio of customers from deposit through to settlement.
• Guide customers through contracts, timelines and next steps in plain English.
• Proactively manage milestones, documentation and follow-ups to keep sales moving.
• Act as the key point of contact, building trust and keeping excitement high throughout the journey.
• Work closely with Sales, Legal and Delivery teams to remove blockers and keep deals progressing.
• Maintain accurate pipeline tracking through our CRM system.

Skills

Relationship building

Customer support

Multitasking

Communication

Job description

At Ingenia, we’re all about building belonging. As an ASX 200 listed company, Ingenia owns and operates a growing network of over 100 land‑lease communities and holiday parks across Australia, with more than 15,700 income‑generating sites, 11,000 residents, and 1.2 million guest nights annually.

Due to business growth, we’re hiring a Settlements Lead at Ingenia’s Lifestyle Gordonvale site. Reporting to the Sales Manager, the role is a Sales Associate‑style position that supports customers from deposit through to settlement, guiding them through contracts, timelines and next steps, and keeping momentum until settlement day.

Key Responsibilities

• Support a portfolio of customers from deposit through to settlement.
• Guide customers through contracts, timelines and next steps in plain English.
• Proactively manage milestones, documentation and follow‑ups to keep sales moving.
• Act as the key point of contact, building trust and keeping excitement high throughout the journey.
• Work closely with Sales, Legal and Delivery teams to remove blockers and keep deals progressing.
• Maintain accurate pipeline tracking through our CRM system.

Benefits

• Heavily discounted accommodation at Ingenia Holiday Parks.
• Employee share options.
• Retailer discounts.
• Novated Lease options.
• Hybrid working options.
• Up to 26 weeks paid parental leave.

About You

• Enjoy building relationships and empathetically supporting customers through big life decisions.
• Like managing multiple clients at different stages of a journey.
• Are proactive, organised and naturally follow things through.
• Communicate clearly and confidently, especially simplifying complex information.
• Have experience in property, real estate, sales support, or similar customer‑facing roles.

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.