Hybrid Settlements Lead – Guide Buyers to Move-In

Ingenia Communities Group; Cairns Regional; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Discounted accommodation

Employee share options

Retailer discounts

Novated lease options

Hybrid working

Parental leave (26 weeks)

Job summary

Ingenia Communities Group in Australia is seeking a Settlements Lead for the Lifestyle Gordonvale site. You will support customers from deposit through to settlement, guiding contracts, timelines and next steps, keeping momentum until settlement day.

Reporting to the Sales Manager, you will collaborate with Sales, Legal and Delivery teams, maintain CRM pipelines, and actively move deals forward while ensuring a smooth customer journey.

Qualifications

• Enjoy building relationships and empathetically supporting customers through big life decisions.
• Like managing multiple clients at different stages of a journey.
• Are proactive, organised and naturally follow things through.
• Communicate clearly and confidently, especially simplifying complex information.
• Have experience in property, real estate, sales support, or similar customer-facing roles.

Responsibilities

• Support a portfolio of customers from deposit through to settlement.
• Guide customers through contracts, timelines and next steps in plain English.
• Proactively manage milestones, documentation and follow-ups to keep sales moving.
• Act as the key point of contact, building trust and keeping excitement high throughout the journey.
• Work closely with Sales, Legal and Delivery teams to remove blockers and keep deals progressing.
• Maintain accurate pipeline tracking through our CRM system.

Skills

Relationship building

Customer support

Multitasking

Communication

Job description

At Ingenia, We’re All About Building Belonging.

As an ASX 200 listed company, Ingenia owns and operates a growing network of over 100 land lease communities and holiday parks across Australia. Our portfolio includes over 15,700 income-generating sites, with more than 11,000 residents calling our communities home, and over 1.2 million guest nights enjoyed annually across our holiday parks.

At Ingenia, We’re All About Building Belonging.

As an ASX 200 listed company, Ingenia owns and operates a growing network of over 100 land lease communities and holiday parks across Australia. Our portfolio includes over 15,700 income-generating sites, with more than 11,000 residents calling our communities home, and over 1.2 million guest nights enjoyed annually across our holiday parks.

Whether someone is staying for a weekend or settling in for years, we’re focused on creating warm, inclusive spaces where people truly feel at home.

Our people care deeply; about their work, their communities, and making a real difference. We’re bold, customer-focused, and always improving. At Ingenia, you’re empowered to grow, contribute, and create moments that matter.

Do what matters. Know you matter.

Join us and help bring great experiences to life, starting with you!

Due to business growth, we’re hiring a Home Sales Settlement Coordinator to join our team in Ingenia's Lifestyle Gordonvale site.

Reporting to the Sales Manager, this role is best described as a Sales Associate-style position, where you’ll support once a customer says “yes” and guide them all the way through the customer journey to moving into their new home.

You’ll build strong relationships, keep momentum in the sale, and make sure every customer feels confident, informed, and excited right through to settlement day.

Benefits

• Heavily discounted accommodation at Ingenia Holiday Parks
• Employee share options
• Retailer discounts
• Novated Lease options
• Hybrid working options
• Up to 26 weeks paid parental leave
  
  

Key Responsibilities

• Support a portfolio of customers from deposit through to settlement
• Stay close to each customer, guiding them through contracts, timelines, and next steps in plain English
• Keep sales moving by proactively managing milestones, documentation and follow-ups
• Act as the key point of contact, building trust and keeping excitement high throughout the journey
• Work closely with Sales, Legal and Delivery teams to remove blockers and keep deals progressing
• Maintain accurate pipeline tracking through our CRM system
  
  

About You

• Enjoy building relationships and empathetically supporting customers through big life decisions
• Like managing multiple clients at different stages of a journey
• Are proactive, organised and naturally follow things through
• Communicate clearly and confidently (especially simplifying complex info)
• Have experience in property, real estate, sales support, or similar customer-facing roles
  
  

Recruitment Process

• Apply via Ingenia’s website (no cover letter needed)
• Phone conversation with Talent Acquisition team
• Interviews
• Background Checks
• Receive your offer, and join your team that values your contribution and collaboration
  
  

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

To learn more about what it’s like to work with Ingenia, take a look at our LinkedIn page here.